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IT Infrastructure Support Specialist

2 months ago

nottinghamshire, United Kingdom ea Change Full time
Job Description

Job Title: IT Infrastructure Support Specialist

Location: Nottinghamshire (On-site)

Salary: Up to £25,000

We are seeking a skilled IT Infrastructure Support Specialist to join our team at ea Change. As a key member of our IT department, you will be responsible for providing on-site technical support to end-users, ensuring seamless operations and IT functionality.

Responsibilities:

  • Manage service requests, incidents, and problems end-to-end, adhering to SLAs and escalating when necessary.
  • Foster strong relationships between internal users and external suppliers for efficient processes.
  • Handle end-user computing (EUC) service requests, incidents, and problems, ensuring timely resolution.
  • Collaborate with relevant IT teams to resolve complex EUC issues and ensure uninterrupted system availability.
  • Oversee IT equipment and hardware management, including provisioning, maintenance, and disposal.

Key Skills:

  • Comfortable working in a fast-paced IT support environment.
  • Experience with computer hardware systems and general OS platforms.
  • Familiarity with Office Software suites.
  • Skilled in technical support, problem-solving, and incident management.
  • Effective team player with proactive problem-solving abilities and strong stakeholder management skills.
  • Solid organisational skills and attention to detail.
  • Ability to handle heavy workloads and meet deadlines.

Desired Skills:

  • Knowledgeable about ITIL Foundation processes.
  • Knowledge of Microsoft, Android, and iOS systems.
  • Background in Financial Services or related domains.

This role presents an exciting opportunity for career progression within IT infrastructure, offering avenues to advance through higher support levels and embrace emerging technologies. Join a dynamic team where personal growth and professional development are encouraged, complemented by benefits such as free parking, cycle to work scheme, private medical cover, and a competitive pension scheme. This role requires full on-site presence.

What We Offer:

  • Opportunities for career advancement and professional growth.
  • A dynamic and supportive team environment.
  • Competitive salary and benefits package.

How to Apply:

Interested candidates should submit their application, including their resume and a cover letter, to [insert contact information].