Benefits Operations Specialist
3 weeks ago
Location: Chester, (50/50 remote/hybrid)
Duration: 12 Months
Pay rate: £22 per hour
About the RoleThe Senior Benefits Specialist will be part of People Services and will be responsible for the execution and administration of the company benefits and retirement program, including health & welfare, savings plans, and wellness.
Key Responsibilities- Responsible for the effective, end-to-end operation of benefits programs for assigned markets, ensuring efficiency and positive customer experience.
- Understand, interpret, and communicate benefit plan provisions and processes.
- Proactively document all processes and activities, drafting and updating Local Work Instructions (LWIs) and Knowledge Articles, including defining streamlined processes for all applicable scenarios.
- Drive implementation of new benefits/benefit designs and process changes into operations, process improvement activities, and other projects related to benefit programs.
- Execute and administer day-to-day activities related to benefit plan eligibility, enrollments, status changes, terminations, and claims, including:
- Actioning changes in provider portals.
- Reviewing and reconciling system-generated reports and integrations.
- Administering invoicing and payment processes: raising POs, validating invoice specifications, and tracking payments, within the defined vendor management framework.
- Logging, managing, and monitoring through to resolution any deviations from agreed service standards.
- Manage renewals and enrollment windows in partnership with benefits system provider and Benefits Strategy and Delivery Management teams. Agree and maintain annual calendars of activities.
- Review/update system-generated communications, and content on the benefits system and HR portal, ensuring they support employee self-service, are current, accurate, and market-relevant.
- Research and problem-solve on issues related to benefit programs and procedures as the escalation point for Key Business Partners and Employees.
- Assist with compliance and governance of all total rewards plans, including identifying risks, participating in audits, and delivering corrective actions.
- Specify and implement required benefits system changes:
- Prepare change request documentation.
- Manage and perform testing activities.
- Train team members, and HRAs on benefit topics, processes, and changes.
- Complete annual Benefit Surveys.
- Assist with administration of wellness programs and vendors. Coordinate wellness communications.
- Bachelor's degree or equivalent experience.
- In-depth experience in Benefits Administration.
- Demonstrated analytical abilities and attention to detail.
- General knowledge and understanding of HR policies, processes, regional Employment Laws, and Benefits legislative requirements for the relevant region.
- Proficiency in Excel, particularly vlookups and pivot tables, and other Microsoft Office applications.
- Experience working in a rapid, fast-moving environment which is both complex and changing, together with the ability to successfully manage multiple competing tasks and priorities.
- Ability to use business judgment when assessing requirements and performance, in order to identify the right solution to meet business needs.
- Experience working in a multi-cultural/multi-country work environment.
- Ability to network across a global organization in order to align with organization objectives and strategy.
- Ability to present complex technical information in a clear and understandable way to staff, callers, and functional business and technical groups.
- Demonstrated continuous improvement mindset.
- Practical operational experience of other HR processes, e.g., talent acquisition, payroll, performance.
- Experience working within an HR Shared Services delivery model.
- Experience working with current HR and Benefits enabling systems: Workday, ServiceNow, Darwin, Morneau Shepell's Ariel.
- Experience in coaching others to build capabilities or enhance functional depth.
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