Senior Agile Business Analyst

4 weeks ago


Manchester, United Kingdom Manchester Digital Full time
Senior Business Analyst - ServiceNow DevOps

£41600 - £44512 per annum + Please see advert for benefits.

As a key member of the Digital Data and Technology (DDaT) Enterprise Services team, you will be responsible for supporting the delivery of the IT Operations Management (ITOM) health and visibility capabilities within ServiceNow.

Key Responsibilities:

  1. Support the agile delivery of new and enhanced features onto the ServiceNow platform that align with positive business outcomes.
  2. Be a champion of the ServiceNow Product Owner's strategic vision.
  3. Keep up to date with ServiceNow training and product documentation and identify where new features will deliver the business requirement.
  4. Provide support for the ServiceNow platform, ensuring that it is patched and maintained appropriately, and managing user access requests.
  5. On-board new services to ServiceNow.
  6. Provision online end user ServiceNow training to ensure customers understand how to interact with the tool.
  7. Work with key stakeholders to define business requirements and identify solutions to address them through ServiceNow.

Requirements:

  • Understanding the ITOM (visibility and health) capabilities within ServiceNow and practical experience of supporting their implementation within a medium/large organisation.
  • Working with the ServiceNow Configuration Management Database (CMDB) and wider Common Services Data Model (CSDM), understanding its architecture and technical construct.
  • Being able to learn and understand new technologies, such as cloud and containerisation, to a level sufficient to support the implementation of ServiceNow integrations with these technologies.
  • Promoting and building strong relationships with a broad range of people (technical and non-technical), and applying proven communication and analytical skills to ensure the team's plans and objectives are achieved.

We encourage applications from people from the widest possible diversity of backgrounds, cultures, and experiences. We particularly welcome applications from women, people with disabilities and LGBT+ as they are currently under-represented at this grade level.



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