Senior Business Analyst

4 weeks ago


Manchester, United Kingdom UK Home Office Full time

About the Role

We are seeking a highly skilled Senior Business Analyst to join our Digital Data and Technology (DDaT) Enterprise Services team at the UK Home Office. As a Senior Business Analyst, you will play a key role in supporting the implementation of effective IT Operations Management (ITOM) solutions on the ServiceNow toolset to support the business area.

Key Responsibilities

  • Lead small to medium-sized projects and contribute to larger, more complex projects as part of a team of analysts.
  • Ensure outcomes are aligned with the service vision and business strategy by connecting current and future business models.
  • Support and inform product iteration, evolution, and optimisation.
  • Build and manage effective stakeholder relationships internally and externally.
  • Challenge constructively and act as a critical voice to stakeholders and delivery colleagues.

About You

We are looking for a candidate with a strong understanding of ITOM capabilities within ServiceNow and practical experience of supporting their implementation within a medium/large organisation. You should also have experience working with the ServiceNow Configuration Management Database (CMDB) and wider Common Services Data Model (CSDM).

What We Offer

We encourage applications from people from the widest possible diversity of backgrounds, cultures, and experiences. We particularly welcome applications from women, people with disabilities, and LGBT+ individuals. Appointments will be made on merit based on fair and open competition.


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