Site Management and Experience Leader for Moseley Old Hall

3 weeks ago


Wolverhampton, Wolverhampton, United Kingdom The National Trust Full time
Lead a Team of Dedicated Professionals in a Unique Visitor Business

Moseley Old Hall, part of the West Staffordshire portfolio, seeks an exceptional Site Management and Experience Leader to drive the success of its visitor business.

As a key member of the property team, you will be responsible for managing a team of 11 dedicated staff and over 80 volunteers, supporting the development of an innovative and engaging outdoor offer.

The ideal candidate will have experience in managing fast-paced operations, inspiring leadership, and great people management skills. They will be a great collaborator and communicator, with the ability to be decisive and understand the importance of great service and presentation standards.

This is an excellent opportunity to join a dynamic team and contribute to the success of a unique visitor business. If you are passionate about delivering exceptional customer experiences and leading a team of dedicated professionals, we encourage you to apply.

The salary for this role is £38,000 - £42,000 per annum, depending on experience.

About Moseley Old Hall

Moseley Old Hall is a small but ambitious property that aims to grow as a visitor business and develop its outdoor offer. We are committed to creating an inclusive culture where everyone feels they belong, and we welcome and value difference.

We offer a range of benefits, including a substantial pension scheme, free entry to National Trust places, rental deposit loan scheme, and flexible working whenever possible.

Key Responsibilities
  • Manage the visitor welcome, experience, outdoors, and conservation teams on site
  • Ensure departments collaborate on delivering the visitor business and a high-quality visitor experience
  • Lead the development of an innovative and engaging outdoor offer
  • Support the growth of visitor numbers and revenue streams
  • Ensure compliance with health and safety regulations and emergency procedures
Requirements
  • Experience in managing fast-paced operations and inspiring leadership
  • Great people management skills and ability to be decisive
  • Understanding of the importance of great service and presentation standards
  • Good understanding of compliance, health and safety, and emergency procedures
  • Experience in business planning, developing and growing income, and budget management
  • Commitment to ensuring experiences are welcoming to everyone


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