Property Operations Manager

4 weeks ago


Wolverhampton, Wolverhampton, United Kingdom The National Trust Full time
Job Summary

Moseley Old Hall is seeking a dedicated leader to manage its visitor welcome, experience, outdoors, and conservation teams. The successful candidate will ensure that departments collaborate to deliver a high-quality visitor experience and deepen relationships with existing audiences while bringing new ones in.

Key Responsibilities

• Manage the visitor welcome, experience, outdoors, and conservation teams on site
• Ensure that departments collaborate on delivering the visitor business and a high-quality visitor experience
• Lead the development of an innovative and engaging offer that resonates with local audiences
• Grow visitor numbers and maximize potential revenue streams while maintaining financial sustainability

Requirements

• Experience in managing fast-paced operations and leading diverse professional teams
• Great collaborator and communicator skills with the ability to be decisive
• Understanding of compliance, health and safety, and emergency procedures
• Some experience of business planning, developing and growing income, and budget management
• Commitment to ensuring experiences are welcoming to everyone and improving accessibility in a workplace or visitor experience

What We Offer

The National Trust offers a range of benefits, including a substantial pension scheme, free entry to National Trust places, and a rental deposit loan scheme. We also offer flexible working, an employee assistance programme, and free parking at most Trust places.

About Us

The National Trust is a charity that works to protect and preserve the UK's natural beauty, green spaces, and historic places. We're committed to creating an inclusive culture where everyone feels they belong. We welcome and value difference, and we're working hard to ensure that our teams reflect the diversity of the communities and audiences we serve.

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