Client Services Representative

7 days ago

Northampton, Northamptonshire, United Kingdom Get Staffed Online Recruitment Full time

About the Role

We are seeking a highly skilled and motivated Client Services Advisor to join our team at Get Staffed Online Recruitment. As a Client Services Advisor, you will play a vital role in delivering exceptional customer service and support to our clients.

Main Responsibilities

  • Provide prompt, accurate, and thorough customer care, understanding each customer's needs and delivering tailored solutions.
  • Take ownership of sensitive data processing, ensuring accuracy and attention to detail in all interactions.
  • Develop strong relationships with customers and internal departments, addressing their needs and resolving issues efficiently.
  • Work collaboratively with the team to improve customer satisfaction and achieve business objectives.

Requirements

  • No formal qualifications are required, but an NVQ Level 2 in Customer Services or Administration and an English GCSE A-C are desirable.
  • Experience in an administrative or customer service role, including call handling, is essential.
  • Proficiency in Outlook, Word, and Excel is required, with knowledge of PowerPoint desirable.
  • Geographical knowledge is a plus.

Core Skills and Behaviours

  • Demonstrable administrative skills, including diary management and organizational abilities.
  • Excellent customer service experience and communication skills.
  • Good UK geographical knowledge and proficiency in Microsoft Office.
  • Ability to work independently and as part of a team, with a flexible approach and a positive attitude.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please click apply to submit your application.

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