Client Services Representative
6 days ago
About the Role
We are seeking a highly skilled and motivated Client Services Advisor to join our team at Get Staffed Online Recruitment. As a Client Services Advisor, you will be responsible for providing exceptional customer service to our clients, working in a fast-paced environment to promote a culture of customer satisfaction.
Main Responsibilities
- Deliver prompt, accurate, and thorough customer care, understanding each customer's needs and developing relationships.
- Take ownership and work to the highest levels of accuracy and attention to detail to ensure the safe processing of sensitive data.
- Listen and connect with customers and internal departments to address customer needs, working as a problem solver to improve customer satisfaction.
Requirements
- No formal qualifications are required, but an NVQ Level 2 (or equivalent) in Customer Services or Administration and an English GCSE A-C are desirable.
- Experience in an administrative or customer service role, including call handling, is essential.
- Knowledge of Outlook, Word, and Excel is essential, and knowledge of PowerPoint is desirable.
- Geographical/logistical knowledge is desirable.
Core Skills & Behaviours
- Demonstrable administrative skills
- Demonstrable customer service experience
- Good UK geographical knowledge
- Diary management experience
- Organisational skills
- Exemplary communication skills
- Professional telephone manner
- Proficiency in Word, Excel, PowerPoint, and Outlook
- Time planning and priority setting
- Good interpersonal skills
- Flexible in approach
- Responsible
- Well-organised
- Professional in appearance and approach
- Able to work alone or as a team
- Trustworthy and honest
- Calm under pressure
- Willing to learn new skills
- Efficient
- Enthusiastic and proactive
- Possess a positive can-do attitude
How to Apply
Interested in this Client Services Advisor opportunity? Click apply and you will be redirected to our client's careers website to complete your application.
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