Administrative Support Specialist

4 weeks ago


Guildford, Surrey, United Kingdom AJ Chambers ® Full time

We are seeking a highly skilled Administrative Support Specialist to join our team at AJ Chambers. As a key member of our Internal Client Services team, you will be responsible for providing exceptional customer service to our clients.

Key Responsibilities:

  • Develop solutions to ensure an exceptional service is provided at all times.
  • Consistently and appropriately update service users on progress and status of tasks where appropriate.
  • Work with service users to offer assistance where possible.
  • Support the Compliance & Risk Team with the completion of client due diligence, conflict checking and the Anti Money Laundering processes.
  • Create new files and maintain and update existing files, demonstrating an understanding of the principal documents within file.
  • Deal with internal and external postal deliveries and arrange couriers' services as necessary.
  • Working effectively and efficiently on the Practice Management System to log and record documents.
  • Undertake all file closing procedures including the processing of archiving and retrieval.
  • Complete searches at the request of Partners, fee earners, Client Services Leads and Client Services Executives.
  • Photocopying, printing, scanning, binding, and filing tasks.
  • Supporting the Finance team by ensuring receipts, cheques and bills are correctly loaded onto the system.
  • Any ad hoc duties as requested by the business.

Practice Group Specific Tasks:

  • Depending on which Practice Group you are working in there will be some additional tasks specific to that group which may include:
  • Producing document packs to be used by the Practice groups.
  • Producing court bundles.
  • Keeping client specific records updated where necessary.
  • Preparing files for costs assessments.
  • Undertaking basic Land Registry searches.
  • Data Subject Access Requests.
  • Checking Companies House for company registration numbers, addresses, director details etc.
  • Updating the Practice Group intranet pages.
  • Additional practice group specific administration tasks that were required.

Person Specification:

  • A minimum of 6 months administration experience.
  • GCSEs graded A to C to include maths and English (or equivalent level of qualification).
  • Solid customer service centric experience and work ethic.


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