Administrative Support Specialist
4 weeks ago
We are seeking a highly skilled Administrative Support Specialist to join our team at AJ Chambers. As a key member of our Internal Client Services team, you will be responsible for providing exceptional customer service to our clients.
Key Responsibilities:
- Develop solutions to ensure an exceptional service is provided at all times.
- Consistently and appropriately update service users on progress and status of tasks where appropriate.
- Work with service users to offer assistance where possible.
- Support the Compliance & Risk Team with the completion of client due diligence, conflict checking and the Anti Money Laundering processes.
- Create new files and maintain and update existing files, demonstrating an understanding of the principal documents within file.
- Deal with internal and external postal deliveries and arrange couriers' services as necessary.
- Working effectively and efficiently on the Practice Management System to log and record documents.
- Undertake all file closing procedures including the processing of archiving and retrieval.
- Complete searches at the request of Partners, fee earners, Client Services Leads and Client Services Executives.
- Photocopying, printing, scanning, binding, and filing tasks.
- Supporting the Finance team by ensuring receipts, cheques and bills are correctly loaded onto the system.
- Any ad hoc duties as requested by the business.
Practice Group Specific Tasks:
- Depending on which Practice Group you are working in there will be some additional tasks specific to that group which may include:
- Producing document packs to be used by the Practice groups.
- Producing court bundles.
- Keeping client specific records updated where necessary.
- Preparing files for costs assessments.
- Undertaking basic Land Registry searches.
- Data Subject Access Requests.
- Checking Companies House for company registration numbers, addresses, director details etc.
- Updating the Practice Group intranet pages.
- Additional practice group specific administration tasks that were required.
Person Specification:
- A minimum of 6 months administration experience.
- GCSEs graded A to C to include maths and English (or equivalent level of qualification).
- Solid customer service centric experience and work ethic.
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