CCTV Operations Specialist

2 days ago


Nottingham, Nottingham, United Kingdom Lodge Service Full time

About Lodge Service

Lodge Service is a trusted name in the security industry, dedicated to providing expert security solutions to our customers.

Job Description:

This role involves working in a fast-paced control room environment, responding to alarms, monitoring CCTV footage, and communicating with customers and colleagues.

Main Responsibilities:

  1. Identify and investigate alarm triggers to prevent incidents and ensure customer safety.
  2. Respond to customer inquiries and resolve issues efficiently and effectively.
  3. Collaborate with the monitoring centre leadership to escalate critical incidents.
  4. Provide technical support and training to customers on CCTV systems.
  5. Conduct regular checks on high-risk stores to ensure optimal security measures.
  6. Document system faults and maintenance requirements.
  7. Act as the point of contact for customer complaints in the absence of the CCTV Centre Manager.

Requirements:

To excel in this role, you should have:

  • A strong understanding of CCTV systems and security protocols.
  • Excellent communication and problem-solving skills.
  • Ability to work under pressure and maintain focus during prolonged periods.
  • Familiarity with IT systems and software applications.

Salary and Benefits:

The salary for this position is £37,500 per annum, with opportunities for growth and professional development. Additionally, we offer a comprehensive benefits package, including comprehensive training and career advancement opportunities.



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