CCTV Operations Specialist
2 days ago
About Lodge Service
Lodge Service is a trusted name in the security industry, dedicated to providing expert security solutions to our customers.
Job Description:
This role involves working in a fast-paced control room environment, responding to alarms, monitoring CCTV footage, and communicating with customers and colleagues.
Main Responsibilities:
- Identify and investigate alarm triggers to prevent incidents and ensure customer safety.
- Respond to customer inquiries and resolve issues efficiently and effectively.
- Collaborate with the monitoring centre leadership to escalate critical incidents.
- Provide technical support and training to customers on CCTV systems.
- Conduct regular checks on high-risk stores to ensure optimal security measures.
- Document system faults and maintenance requirements.
- Act as the point of contact for customer complaints in the absence of the CCTV Centre Manager.
Requirements:
To excel in this role, you should have:
- A strong understanding of CCTV systems and security protocols.
- Excellent communication and problem-solving skills.
- Ability to work under pressure and maintain focus during prolonged periods.
- Familiarity with IT systems and software applications.
Salary and Benefits:
The salary for this position is £37,500 per annum, with opportunities for growth and professional development. Additionally, we offer a comprehensive benefits package, including comprehensive training and career advancement opportunities.
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