Security System Analyst
2 weeks ago
About Lodge Service
Lodge Service is a leading provider of security solutions, committed to delivering exceptional service and protecting our customers' assets.
Job Summary:
We are seeking an experienced CCTV and Control Room Operator to join our team. This is a fantastic opportunity for someone who is passionate about security and wants to make a real difference.
Key Responsibilities:
- Efficiently handle alarms, identify the root cause, prevent incidents, and provide a concise written summary after each incident.
- Contact emergency services promptly if a serious incident requires assistance.
- Process CCTV footage requests and respond to phone/email queries professionally, accurately, courteously, and in a timely manner.
- Elevate serious incidents to monitoring centre leadership within agreed timelines.
- Log system faults with the maintenance helpdesk promptly.
- Provide remote guidance and training to stores on CCTV systems.
- Monitor high-risk stores proactively that require additional attention.
- Maintain high levels of system knowledge and functionality through SOPs to work within agreed KPIs.
- In the absence of the CCTV Centre Manager, handle complaints professionally and timely, sending a written report to the CCTV Manager (or deputy) as soon as possible.
Requirements:
To be successful in this role, you will need:
- Exceptional problem-solving skills.
- Ability to remain calm under pressure.
- Strong communication and interpersonal skills.
- Proven ability to work independently and as part of a team.
- Basic IT skills and familiarity with CCTV systems.
What We Offer:
We offer a competitive salary of £35,000 - £40,000 per annum, depending on experience, plus a range of benefits including comprehensive training and career development opportunities.
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