Security System Analyst

2 weeks ago


Nottingham, Nottingham, United Kingdom Lodge Service Full time

About Lodge Service

Lodge Service is a leading provider of security solutions, committed to delivering exceptional service and protecting our customers' assets.

Job Summary:

We are seeking an experienced CCTV and Control Room Operator to join our team. This is a fantastic opportunity for someone who is passionate about security and wants to make a real difference.

Key Responsibilities:

  • Efficiently handle alarms, identify the root cause, prevent incidents, and provide a concise written summary after each incident.
  • Contact emergency services promptly if a serious incident requires assistance.
  • Process CCTV footage requests and respond to phone/email queries professionally, accurately, courteously, and in a timely manner.
  • Elevate serious incidents to monitoring centre leadership within agreed timelines.
  • Log system faults with the maintenance helpdesk promptly.
  • Provide remote guidance and training to stores on CCTV systems.
  • Monitor high-risk stores proactively that require additional attention.
  • Maintain high levels of system knowledge and functionality through SOPs to work within agreed KPIs.
  • In the absence of the CCTV Centre Manager, handle complaints professionally and timely, sending a written report to the CCTV Manager (or deputy) as soon as possible.

Requirements:

To be successful in this role, you will need:

  • Exceptional problem-solving skills.
  • Ability to remain calm under pressure.
  • Strong communication and interpersonal skills.
  • Proven ability to work independently and as part of a team.
  • Basic IT skills and familiarity with CCTV systems.

What We Offer:

We offer a competitive salary of £35,000 - £40,000 per annum, depending on experience, plus a range of benefits including comprehensive training and career development opportunities.



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