Branch Manager

1 week ago

Lymington, Hampshire, United Kingdom Hays Travel Full time

Job Title: Branch Manager

Hays Travel is seeking a highly skilled and experienced Branch Manager to lead our retail branch and inspire their team to deliver exceptional customer service. As a Branch Manager, you will be responsible for leading the overall profitability of your branch, maximising sales to the fullest potential, and exceeding targets wherever possible.

Key Responsibilities:

  • Lead the effective day-to-day operation of your branch and foreign exchange bureau
  • Manage, coach, and develop your branch colleagues
  • Inspire your customers through providing exceptional customer service at all times
  • Develop new business leads and maximise social media to promote offers, generating customer engagement and sales
  • Oversee and support your team members' performance, supporting areas for development in order to achieve maximum productivity while ensuring colleague motivation and morale is at its best
  • Act as a figurehead within the local community, attending all promotional activities and events that will aid your branch performance and impact
  • Assist in the recruitment of colleagues into your branch, including apprentices whom you will ensure their development is tailored to their talent progression

Requirements:

  • Great leadership skills and experience of working leading other colleagues
  • Ability to coach, develop, and motivate a team
  • Ability to work towards individual and team sales targets
  • Excellent communication and customer service experience
  • Good accuracy and numerical skills with the ability to understand and interpret financial statistics
  • Enthusiasm and a positive attitude with a commitment to contribute to the growth of the business
  • Ability to assist with the development of colleagues in order to maximise job satisfaction, performance, and talent succession
  • Competent IT Skills

About Hays Travel:

Hays Travel is a Company that truly values and uplifts its employees. We believe in genuine interactions that allow our customers to effortlessly enjoy booking with us as we take them on a journey from enquiry to amazing holiday adventures. As a Branch Manager, you will share your expertise to support, develop, train, and guide your team to the best they can be.

Benefits:

  • Holiday discounts
  • Discounted currency rates
  • FREE educational visits to destinations all around the world and across the seven seas

SMILE Values:

  • Supportive
  • Motivational
  • Innovative
  • Loyal
  • Excellent

Apply now and join a Company that truly values and uplifts its employees.

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