Branch Manager

4 weeks ago

Lymington, Hampshire, United Kingdom Hays Travel Full time
Lead a Retail Branch and Inspire Your Team

Hays Travel is seeking a highly motivated and experienced Branch Manager to lead our retail branch and inspire their team to deliver exceptional customer service.

Key Responsibilities:
  • Lead the overall profitability of the branch by maximising sales and exceeding targets
  • Enable the effective day-to-day operation of the branch and foreign exchange bureau
  • Manage, coach and develop branch colleagues
  • Inspire customers through providing exceptional customer service
  • Develop new business leads and maximise social media to promote offers and generate customer engagement and sales
  • Oversee and support team members' performance, supporting areas for development to achieve maximum productivity and ensure colleague motivation and morale is at its best
  • Act as a figurehead within the local community, attending promotional activities and events to aid branch performance and impact
  • Assist in the recruitment of colleagues into the branch, including apprentices, and ensure their development is tailored to their talent progression
Requirements:
  • Great leadership skills and experience of working with other colleagues
  • Ability to coach, develop and motivate a team
  • Ability to work towards individual and team sales targets
  • Excellent communication and customer service experience
  • Good accuracy and numerical skills with the ability to understand and interpret financial statistics
  • Enthusiasm and a positive attitude with a commitment to contribute to the growth of the business
  • Ability to assist with the development of colleagues to maximise job satisfaction, performance and talent succession
  • Competent IT skills
About Hays Travel:

Hays Travel is a Company that truly values and uplifts its employees. We are committed to safeguarding and promoting the welfare of all colleagues and undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.

We believe in genuine interactions that allow our customers to effortlessly enjoy booking with us as we take them on a journey from enquiry to amazing holiday adventures. As a Branch Manager, you will share your expertise to support, develop, train and guide your team to the best they can be.

We are a Company who is passionate about our products and our people. Which is why we continually invest in our colleagues and help everyone to reach their full potential.

We are looking for people who are motivated, positive and are an inspiring influence, to infuse the workplace with personality and professionalism.

We offer amazing benefits such as holiday discounts, discounted currency rates and FREE educational visits to destinations all around the world and across the seven seas.

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