Branch Manager

1 month ago


Lymington, Hampshire, United Kingdom Hays Travel Full time
Lead a Retail Branch and Inspire Your Team

Hays Travel is seeking a talented Branch Manager to lead our retail branch and inspire their team to deliver exceptional customer service. As a Branch Manager, you will be responsible for leading the overall profitability of your branch, maximising sales, and exceeding targets.

Key Responsibilities:
  • Lead a team of retail staff to deliver exceptional customer service and achieve sales targets
  • Manage the day-to-day operation of the branch, including foreign exchange and sales
  • Coach and develop your team members to reach their full potential
  • Inspire customers through providing exceptional customer service
  • Develop new business leads and maximise social media to promote offers and generate customer engagement and sales
  • Oversee and support team members' performance, identifying areas for development to achieve maximum productivity and colleague motivation
  • Act as a figurehead within the local community, attending promotional activities and events to aid branch performance and impact
  • Assist in the recruitment of colleagues into your branch, including apprentices, and ensure their development is tailored to their talent progression
Requirements:
  • Great leadership skills and experience of working with a team
  • Ability to coach, develop, and motivate a team
  • Ability to work towards individual and team sales targets
  • Excellent communication and customer service experience
  • Good accuracy and numerical skills with the ability to understand and interpret financial statistics
  • Enthusiasm and a positive attitude with a commitment to contribute to the growth of the business
  • Ability to assist with the development of colleagues to maximise job satisfaction, performance, and talent succession
  • Competent IT skills
What We Offer:

Hays Travel is a Company that truly values and uplifts its employees. We offer a range of benefits, including holiday discounts, discounted currency rates, and FREE educational visits to destinations around the world. We are committed to safeguarding and promoting the welfare of all colleagues and undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.


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