Digital Ecommerce Director

18 hours ago

London, Greater London, United Kingdom Fussy Full time
Job Description

Ecommerce Manager Needed for Fussy

We're on a mission to banish single-use plastic from your bathroom. Our brand, Fussy, is committed to creating simple, effective, and convenient personal care products that are backed by science not buzzwords.

Fussy has been named the UK's Best Eco-Deodorant in Glamour Magazine, featured on This Morning, and most mainstream media outlets. We've put in place the foundations of a world-class team of employees and advisors and have prevented over 10,000 years' worth of deodorants from ending up in landfill.

We're looking for an experienced Ecommerce Manager to join our team. As an Ecommerce Manager at Fussy, you will be responsible for defining, developing, and implementing our ecommerce strategy. You will work closely with the Head of Growth as part of the wider marketing team.

Key Responsibilities:

  • Manage day-to-day operations of the website using Shopify, including setting up and managing all products across international markets, ensuring all pages are kept up to date with correct copy, translations, images, pricing, and following SEO best practices.
  • Oversee subscription management solution using Recharge, covering subscription workflows, cancellation flow, bulk updates, and the account management portal.
  • Determine, plan, and manage merchandising, copy, product collections, and setting appropriate stock for new product launches.
  • Plan and execute site promotions, managing discounting and pricing strategies.
  • Manage web development workflow, prioritizing bug fixes, site optimization, and new web features, liaising with CX, brand, growth, and operations on website needs.
  • Monitor website performance, optimize customer journeys, utilize data and analytics to identify trends and insights, to enhance performance (CVR, AOV, engagement).
  • Work closely with the growth team to identify opportunities to drive new customer acquisition.
  • Build and test landing pages for product launches, marketing channels, pricing tests, and customer cohorts to increase conversion rates.
  • Report on and stay up to date with competitors' products, pricing, and marketing analysis to ensure we remain competitive.

What We Offer:

  • A competitive salary: £40,000 - £60,000 per annum.
  • A permanent contract with flexible working arrangements.
  • The opportunity to work with a growing company that is making a positive impact on the environment.
  • A chance to develop your skills and experience in ecommerce and digital marketing.
  • A friendly and supportive team environment.
  • Regular team socials, breakfasts, and lunches.
  • 25 days' holiday, training days, mental health days, and charity days.

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