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Senior Technical Solutions Specialist

2 months ago

Chelmsford, Essex, United Kingdom Austin Fraser Careers Full time
Lead Technical Analyst

An exciting opportunity to join a key client within the Higher Education sector as a Lead Technical Analyst specialising in Microsoft 365 and cloud services. This role involves end-to-end implementation, operation, and security of Microsoft cloud-based solutions.

Key Responsibilities:
  • Manage and administer Microsoft cloud environments and associated tools.
  • Lead and coordinate the provision, operation, and decommissioning of ICT resources in line with IT architecture and governance.
  • Schedule and oversee maintenance activities, addressing issues promptly with minimal impact on operations.
  • Monitor capacity and performance of ICT services, reporting status and initiating actions to address shortfalls.
  • Develop, document, and promote standards, processes, and procedures related to your services.
  • Collaborate with security and technical teams to maintain infrastructure integrity and address security concerns.
  • Coordinate technical responses to major incidents, ensuring documentation and review of solutions.
  • Manage relationships with third-party providers, ensuring quality service and knowledge transfer.
  • Lead and motivate a team of Senior and Technical Analysts, fostering a culture of excellence and innovation.

Location: Hybrid/Chelmsford
Salary: Competitive, dependent on experience.