Workshop Team Lead

4 weeks ago

Gloucester, Gloucestershire, United Kingdom Rygor Group Full time

Job Title: Workshop Team Lead

Job Summary:

We are seeking an experienced Workshop Team Lead to join our team at Rygor Group. As a Workshop Team Lead, you will be responsible for leading and inspiring the workshop team to deliver exceptional customer service and quality workmanship.

Key Responsibilities:

  • Manage the flow of work through the workshop to ensure quality and compliance of all works carried out.
  • Maximise utilisation and ensure technicians are working efficiently, safely, and to all Rygor and Mercedes-Benz guidelines.
  • Guide the workshop team to deliver exceptional customer service, while ensuring profitability, and that all company policies and procedures are adhered to at all times.
  • Supervise, develop, and train the workshop team to achieve the highest possible levels of performance and quality for all jobs.
  • Monitor workshop loading and ensure continuity.
  • Measure technician's activity and performance to deliver a quality and compliant first-time fix.
  • Arrange for customers to be informed that their vehicle has been completed.
  • Ensure that the image and levels of customer service within the department are in line with Rygor standards, to ensure company reputation is upheld.
  • Schedule all PDIs and used vehicle preparation to ensure that sales department requirements are met.
  • Ensure that all special tools and equipment are kept in good order and that repair requirements are notified to the service manager once discovered.
  • Ensure the workshop is kept clean and tidy at all times.
  • Ensure all customer complaints are dealt with quickly and effectively, or escalated as per Rygor's complaint process if required.
  • Be responsible for the supervision of junior staff, ensuring that their designated duties are performed correctly, highlighting any problems, quality issues, or shortfall areas, and identifying training needs.
  • Ensure that all service processes, including quality checks and MOT, and company policies are adhered to.
  • Manage and oversee workshop apprentices from a training and wellbeing perspective.
  • Ensure that within their area of operation, all Company and Trade Associations policies, procedures, and minimum standards are met, and that all statutory requirements, including trading standards, vehicle, and consumer legislation, fire, health, and safety, etc. are adhered to.
  • Scheduling and deadline management.
  • Handle all internal and external customers and suppliers with courtesy and ensure the Rygor and Mercedes-Benz experience is delivered to all contacts at all times.

Requirements:

  • Industry qualifications achieved to a minimum of Level 3 Vehicle Maintenance and Repair or mechanical engineering (all modules completed).
  • Strong passenger car knowledge and experience.
  • Process-driven.
  • Previous experience as a senior technician.
  • Strong technical background.
  • Good interpersonal, leadership, and organisational skills.
  • Willingness to learn and adapt.
  • Self-motivated, energetic, and able to motivate others.
  • Leadership and the ability to delegate.
  • Ability to work under pressure and to multi-task in a busy environment.
  • Ability to prioritise work.
  • Great communication, verbal, and written, and ability to inspire others.
  • Supervisory experience.

Benefits:

  • Working for an official and for two years running.
  • Working for a .
  • Working for a .
  • Working with our award-winning team – we have been named 'Service Provider of the Year' at the and winners at the .
  • Access to 100s of employee perks on .
  • Auto-enrolment pension.
  • A day off for your Birthday.
  • Enhanced Maternity and Paternity policies.
  • Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP with 24HR Online GP access and second Medical Opinion).
  • Mental Health First Aiders in the business.
  • Employee-led Veterans support group.
  • Reward and recognition programmes, including our annual company awards.
  • Annual appraisals programme and progression opportunities.
  • Manufacturer training and access to our in-house training hub.
  • Long service recognition which includes additional annual leave*.
  • Branded uniform and overalls.
  • Boot allowance.
  • Death in service benefit.
  • Ongoing investment in company facilities and working environments.
  • 20 days of annual leave per year plus Bank Holidays.

Our Values & Behaviours:

We're looking for incredible team members who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.

Rewarding:

I am grateful. I am courageous. I am curious.

  • We love to say 'thank you' to our team members, and we promise to let you know when you have done a great job. We will make sure you feel rewarded and valued, every step of the way. We all value our customers and go the extra mile to set standards for them – every single time they visit. You are a natural helper and have exemplary manners, you enjoy saying a simple 'thanks' to your colleagues.

Reliable:

I am honest. I am attentive. I am trustworthy.

  • Our customers can depend on us to keep their vehicles on the road with exceptional service, and our team members can trust us to set standards for them through open and honest communication, training, and support, and personal and professional development. You are dedicated to achieving high-quality standards via being process-driven and a critical thinker.

Respectful:

I am inclusive. I am resilient. I am kind.

  • We are considerate and kind to our team, the definition of being a true team-player. We promote the importance of equality and diversity, the wellbeing of our team members, and we are respectful in the way we speak and act towards others. You respect and adhere to safe working practices and have good interpersonal and organisational skills.

Research shows that some people are less likely to apply for a role unless they are 100% qualified. As long as you are experienced for the role, we encourage you to apply, even if you don't feel like you meet all our requirements. We want to know about your passions, achievements, learning, and growth. If this role excites you, start a conversation with us.

Diversity, Equity, Inclusion, and Belonging (DEIB):

At Rygor, we're committed to cultivating an environment that promotes diversity, equity, inclusion, and belonging. We are an award-winning community of professionals from all walks of life, and we believe our unique qualities should be celebrated. It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise.

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