Workshop Team Lead

2 weeks ago

Gloucester, Gloucestershire, United Kingdom Sprint Recruitment Limited Full time
Job DescriptionWorkshop Controller Role

My client, a leading automotive dealership, is seeking an experienced Workshop Controller to join their team in Gloucester. As a key member of the workshop team, you will be responsible for leading and inspiring the team to deliver exceptional customer service while ensuring profitability and adherence to company policies and procedures.

Key Responsibilities
  • Manage the flow of work through the workshop, ensuring quality and compliance of all works carried out.
  • Maximise utilisation and ensure technicians are working efficiently, safely, and to all guidelines.
  • Guide the workshop team to deliver exceptional customer service, while ensuring profitability.
  • Oversee MOTs, ensuring quality and compliant workmanship and a first-time pass rate.
  • Ensure 100% sign-off on completed inspections, ensuring customers' operators' licenses are safe and legal.
  • Identify and manage warranty items for each job, ensuring parts replaced are labelled, and appropriate documentation is completed and passed for action.
  • Supervise, develop, and train the workshop team to achieve the highest possible levels of performance and quality for all jobs.
  • Monitor workshop loading and ensure continuity.
  • Measure technicians' activity and performance to deliver a quality and compliant first-time fix.
  • Arrange for customers to be informed that their vehicle has been completed.
  • Ensure the image and levels of customer service within the department are in line with standards, upholding the company's reputation.
  • Schedule all PDIs and used vehicle preparation to ensure sales department requirements are met.
  • Ensure all special tools and equipment are kept in good order and that repair requirements are notified to the service manager once discovered.
  • Ensure the workshop is kept clean and tidy at all times.
  • Deal with customer complaints quickly and effectively, or escalate as per the complaint process if required.
  • Supervise junior staff, ensuring their designated duties are performed correctly, highlighting any problems, quality issues, or shortfall areas, and identifying training needs.
  • Ensure all service processes, including quality checks and MOT, and company policies are adhered to.
  • Manage and oversee workshop apprentices from a training and wellbeing perspective.
  • Ensure all Company and Trade Associations policies, procedures, and minimum standards are met, and all statutory requirements, including trading standards, vehicle, and consumer legislation, fire, health, and safety, etc. are adhered to.
  • Schedule and manage deadlines.
  • Handle all internal and external customers and suppliers with courtesy, ensuring the company experience is delivered to all contacts at all times.

Requirements
  • Industry qualifications achieved to a minimum of Level 3 Vehicle Maintenance and Repair or mechanical engineering (all modules completed).
  • Strong passenger car knowledge and experience.
  • Process-driven.
  • Previous experience as a senior technician.
  • Strong technical background.
  • Good interpersonal, leadership, and organisational skills.
  • Willingness to learn and adapt.
  • Self-motivated, energetic, and able to motivate others.
  • Leadership and the ability to delegate.
  • Ability to work under pressure and to multi-task in a busy environment.
  • Ability to prioritise work.
  • Great communication, verbal and written, and ability to inspire others.
  • Supervisory experience.

About the Company
Sprint Recruitment Limited is a leading recruitment agency specialising in the automotive industry. We pride ourselves on delivering exceptional customer service and building long-term relationships with our clients and candidates.

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