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Workshop Team Lead

1 month ago

Gloucester, Gloucestershire, United Kingdom Sprint Recruitment Limited Full time
Company Overview:

Sprint Recruitment Limited is a reputable recruitment agency that provides top-notch services to various industries. We are committed to connecting talented professionals with exciting job opportunities that align with their skills and interests.

Job Summary:

We are currently seeking an experienced Workshop Team Lead to join our client's team in Gloucester. As a key member of the workshop team, you will be responsible for overseeing the workflow, ensuring quality and compliance, and motivating the team to achieve exceptional results.

Key Responsibilities:
  • Lead and Inspire the Workshop Team: Motivate and guide the team to deliver outstanding customer service while maintaining high productivity levels.
  • Ensure Quality and Compliance: Oversee the workshop processes to guarantee quality and compliant workmanship, meeting all statutory requirements.
  • Maximise Utilisation: Monitor workshop loading and ensure continuity, maximising sold hours and technician efficiency.
  • Develop and Train the Team: Supervise, develop, and train the workshop team to achieve the highest possible levels of performance and quality.
  • Customer Service: Ensure that customers receive exceptional service, from scheduling to completion, and that all customer complaints are handled promptly and effectively.

Requirements:
  • Leadership Experience: Proven track record of leadership experience, with a strong ability to motivate and inspire teams.
  • Industry Qualifications: Minimum Level 3 Vehicle Maintenance and Repair or mechanical engineering qualifications (all modules completed).
  • Technical Knowledge: Strong passenger car knowledge and experience, with a good understanding of industry standards and regulations.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to link the workshop and front-of-house teams effectively.

Benefits:
  • Competitive Salary: £40,000 per annum basic pay (negotiable for the right candidate).
  • Benefits Package: Auto-enrolment pension, annual leave, birthday off, enhanced maternity and paternity policies, wellness programme, and Employee Assistance Programmes.
  • Training and Development: Manufacturer training and access to an in-house training hub, long service recognition, and progression opportunities.

What We Offer:
  • Award-Winning Team: Work with an award-winning team that has been named 'Service Provider of the Year'.
  • Great Place to Work: Join a Great Place to Work, recognised as one of the UK's Best Workplaces for Wellbeing and Development.
  • Opportunities for Growth: Enjoy opportunities for career growth and professional development in a dynamic and supportive environment.