Helpdesk Analyst

4 weeks ago


East Liverpool, Ohio, United Kingdom Reed Full time
What You'll Do

As a Helpdesk Analyst, you will:

  • Provide first-line technical support via phone, email, and chat.
  • Analyze and troubleshoot technical issues using various tools and resources.
  • Collaborate with internal teams to resolve complex issues and improve client satisfaction.
  • Document and escalate incidents according to ITIL standards.

Required Skills and Qualifications:

  • Excellent customer service skills.
  • Proven experience in IT support or related field.
  • Familiarity with ServiceNow or similar incident management systems.
  • Strong technical knowledge of Windows 10/11, O365, and SharePoint.

Salary and Benefits:

The estimated salary for this role is £150 per day (Inside IR35). We offer a competitive benefits package, including remote work options, training opportunities, and a collaborative work environment.


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