Helpdesk Coordinator

1 week ago

Stockport, United Kingdom Jobwise Ltd Full time
{"title": "Helpdesk Co-ordinator", "description": "Job Summary

We are seeking a highly skilled and experienced Helpdesk Co-ordinator to join our team at Jobwise Ltd. As a Helpdesk Co-ordinator, you will be responsible for providing exceptional customer service to our clients and contractors, ensuring that all maintenance requests are handled efficiently and effectively.

Key Responsibilities
  • Providing support on the reactive maintenance help desk for clients/contractors
  • Inputting job requests/works orders via the in-house software system and completing all requisite fields
  • Responding to telephone calls from a dedicated direct maintenance telephone line, ensuring works completed within the required time period
  • Chasing contractors for updates and completion on all works carried out
  • Arranging for quotations on any costed works, ensuring return within 15 days of receipt to Manager/Supervisor and processing for authorisation
  • Supporting with the out of hours telephone cover once every three weeks
  • Processing contractor invoices
  • Preparing reports for key clients
  • Maintaining excellent working relationships with other colleagues, clients, and contractors
  • Reporting into the Head of Facilities Management
Requirements
  • Previous experience in a helpdesk role within facilities management
  • Passionate to deliver 1st class customer service
  • Excellent communicator with the ability to build excellent working relationships with other colleagues, clients, and contractors
  • Ability to work well under pressure and to tight timescales, in a busy reactive role
  • High attention to detail when processing job orders and client / customer requests
  • Computer literate with knowledge of MS Office and ability to pick-up in-house software system
What We Offer
  • Salary of up to £25k, dependent upon experience
  • Hours of work are Monday to Friday 8am to 5pm, with a requirement to support with out of hours once every 3 weeks
  • Holiday Entitlement is 20 days + bank holidays, rising with length of service to 25
  • Birthday day off
  • Working for a leading facilities management and professional services company
  • Free parking
  • Close to major motorway and public transport links
", "lang_code": "en-US"}

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