We are seeking a highly skilled and experienced Helpdesk Co-ordinator to join our team at Jobwise Ltd. As a Helpdesk Co-ordinator, you will be the initial point of contact between our business and our customers, providing exceptional customer service and support.

• Providing support on the reactive maintenance help desk for clients/contractors
• Inputting job requests/works orders via our in-house software system and completing all requisite fields
• Responding to telephone calls from a dedicated direct maintenance telephone line, ensuring works completed within the required time period
• Chasing contractors for updates and completion on all works carried out
• Arranging for quotations on any costed works, ensuring return within 15 days of receipt to Manager/Supervisor and processing for authorisation
• Supporting with the out of hours telephone cover once every three weeks
• Processing contractor invoices
• Preparing reports for key clients
• Maintaining excellent working relationships with other colleagues, clients, and contractors

• Previous experience working within a helpdesk role within facilities management
• Passionate to deliver 1st class customer service
• Excellent communicator with the ability to build excellent working relationships with other colleagues, clients, and contractors
• Ability to work well under pressure and to tight timescales, in a busy reactive role
• High attention to detail when processing job orders and client / customer requests
• Computer literate with knowledge of MS Office and ability to pick-up in-house software system

• Salary of up to £25k, dependent upon experience
• Hours of work are Monday to Friday 8am to 5pm, with a requirement to support with out of hours once every 3 weeks
• Holiday Entitlement is 20 days + bank holidays, rising with length of service to 25
• Birthday day off
• Working for a leading facilities management and professional services company
• Free parking
• Close to major motorway and public transport links