Holiday Home Owner Experience Specialist

2 weeks ago


Carmarthen, Carmarthenshire, United Kingdom Parkdean Resorts Full time

At Parkdean Resorts, we're committed to delivering exceptional experiences for our holiday home owners. As an Owner Experience Assistant, you'll play a vital role in making this happen.

About the Role

We're looking for a friendly and approachable individual to join our team as an Owner Experience Assistant. In this role, you'll be responsible for providing clear and simple communication to our owners, supporting content creation for our website and community, and helping to deliver a range of owner events.

You'll also be involved in recognising dissatisfaction and ensuring that complaints and feedback are dealt with promptly and with empathy. Additionally, you'll provide information about the park, entertainment schedule, and local attractions to our owners.

What You'll Need
  • A friendly and approachable manner
  • Excellent communication skills
  • An ability to work independently and as part of a team
  • An interest in customer service and experience in the hospitality industry (desirable)
What We Offer
  • A competitive salary of £25,000 - £30,000 per annum
  • 50% off holidays at Parkdean Resorts
  • 30% off on-park spend
  • 30% off food and drink
  • Stand-by holidays at a discounted rate
  • Incentives and competitions
  • Development and progression opportunities
  • Apprenticeships

We care about our guests, our people, and our communities. Background checks will be carried out if appropriate. Reasonable adjustment requests, please contact Stephanie Wood.



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