Complex Inquiry Handler

18 hours ago


Liverpool, Liverpool, United Kingdom Barclays Bank PLC Full time

We're seeking a skilled Complaint Management Professional to join our team at Barclays Bank PLC. As a key member of our complaint handling team, you'll be responsible for investigating complaints, communicating with customers, and resolving complex issues.

This exciting opportunity will allow you to develop your expertise in customer service, complaint handling, and team collaboration. You'll work closely with our inbound call line team to support customer queries and contribute to the development of our customer care processes.

To succeed in this role, you'll need excellent written and verbal communication skills, attention to detail, and the ability to work at pace. Previous customer service experience is highly desirable, particularly in a banking environment.

Our bank offers a competitive salary of £26,500, along with a range of benefits including flexible working hours and opportunities for professional development.



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