Senior Client Services Manager

1 month ago


London, Greater London, United Kingdom NewDay Full time

About the Role:

The Senior Client Services Manager is responsible for developing and managing relationships with Platform clients, understanding their priorities and acting as an internal authority on their needs.

As a key point of contact for clients, this role ensures high-quality service and drives revenue growth by connecting Platform clients with key NewDay business areas to establish a comprehensive and efficient client-facing service model.

Key Responsibilities:

  • Take charge of all aspects of the relationship with Platform clients, including governance, service, change and future revenue development.
  • Leading client engagement during significant service incidents and act as point of contact to resolve any issues.
  • Support Incident Management and other IT service-related functions in their interactions with the partner.
  • Monitor agreed contractual SLAs and performance metrics for the delivery of assigned services.
  • Support the delivery of strategic projects, ensuring seamless integration of feature delivery.
  • Expert in organisation and seamless project execution.
  • Tackles challenges with a tenacious, data-driven mindset.

About NewDay:

NewDay is a leading provider of digital credit solutions, helping people move forward with credit and supporting the growth of our colleagues' careers.

We use our highly flexible, scalable, and multi-product digital credit engine to power over 120 million transactions every year, partnering with leading brands such as John Lewis, AO, Argos and DEKO.

At NewDay, we value all types of diversity and are an equal opportunity employer, committed to creating a vibrant and authentic working culture.

What We Offer:

  • A strong market competitive salary
  • A bonus opportunity that matches the impact (delivery + values) you drive in your role
  • A market-leading pension scheme
  • NewWork, our flexible, hybrid working approach, helping you to manage your work/life balance
  • Free healthy breakfast, fresh juices, lunch, barista coffee and more in the office
  • Tax-efficient green car and cycle to work schemes


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