Senior CRM Business Analyst

4 weeks ago


Ashby Magna, Leicestershire, United Kingdom MSX INTERNATIONAL Full time

About the Role

We are seeking a highly skilled Senior CRM Business Analyst to join our team at MSX International. As a key member of our organization, you will be responsible for gathering, analyzing, documenting, and managing business requirements for our CRM system.

Key Responsibilities

  • Collaborate with stakeholders to identify business requirements and develop solutions that meet our organization's strategic objectives.
  • Work closely with the Director of Enterprise Applications and VP of Sales to understand the CRM vision, goals, and roadmap.
  • Conduct interviews and workshops to define CRM features and functionality.
  • Assist the Enterprise Applications Director in prioritizing the CRM development backlog.
  • Support testing and evaluation activities to validate the CRM's functionality and quality.

Requirements

  • Strong analytical and problem-solving skills with the ability to leverage CRM data to derive insights and make data-driven decisions.
  • Experience with data migration and integration in CRM projects.
  • Excellent communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams and stakeholders at all levels.

About MSX International

MSX International is a global organization with over 5,000 employees based in more than 80 countries. We partner with almost every car manufacturer on the market, providing industry-leading expertise that spans consumer engagement, parts, accessories, and service performance.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and inclusive work environment.


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