Senior CRM Business Analyst
4 weeks ago
About the Role
We are seeking a highly skilled Senior CRM Business Analyst to join our team at MSX International. As a key member of our organization, you will be responsible for gathering, analyzing, documenting, and managing business requirements for our CRM system.
Key Responsibilities
- Collaborate with stakeholders to identify business requirements and develop solutions that meet our organization's strategic objectives.
- Work closely with the Director of Enterprise Applications and VP of Sales to understand the CRM vision, goals, and roadmap.
- Conduct interviews and workshops to define CRM features and functionality.
- Assist the Enterprise Applications Director in prioritizing the CRM development backlog.
- Support testing and evaluation activities to validate the CRM's functionality and quality.
Requirements
- Strong analytical and problem-solving skills with the ability to leverage CRM data to derive insights and make data-driven decisions.
- Experience with data migration and integration in CRM projects.
- Excellent communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams and stakeholders at all levels.
About MSX International
MSX International is a global organization with over 5,000 employees based in more than 80 countries. We partner with almost every car manufacturer on the market, providing industry-leading expertise that spans consumer engagement, parts, accessories, and service performance.
What We Offer
- Competitive salary and benefits package.
- Opportunities for career growth and development.
- A dynamic and inclusive work environment.
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