Senior Business Analyst
4 weeks ago
About the Role
The CRM Business Analyst will be responsible for gathering, analysing, documenting, and managing business of CRM system. This role involves close collaboration with various stakeholders, including business users, IT teams, and third-party vendors.
Key Responsibilities
- Work closely with the Director of Enterprise Applications and VP of Sales to understand the CRM vision, goals, and roadmap.
- Collaborate with internal and external stakeholders to identify business requirements.
- Conduct interviews and workshops to define CRM features and functionality.
- Work closely with software and QA engineers to ensure a shared understanding of the user stories.
- Assist the Enterprise Applications Director in prioritising the CRM development backlog.
- Support testing and evaluation activities to validate the CRM's functionality and quality.
- Gather feedback from customers on the CRM's performance, usability, and satisfaction.
- Identify areas for CRM improvement, enhancement, and innovation.
- Represent the CRM internally, sharing knowledge and answering questions.
What You'll Need
- Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders at all levels.
- Analytical mindset with the ability to leverage CRM data to derive insights and make data-driven decisions.
- Experience with data migration and integration in CRM project
- Strong analytical and problem-solving skills
About MSX International
With over 5,000 employees based in more than 80 countries across the globe, our proven track record means that we now partner with almost every car manufacturer on the market, providing industry leading expertise that spans:
- Consumer Engagement
- Parts, Accessories & Service Performance
- Actionable Insights
- Diagnostics & Repair Enhancement
- Warranty and Repair Efficiency
- Technical Information
- Learning Solutions
- Sales Performance
What We Offer
- Competitive Salary
- Company Car/Car Allowance
- paid business mileage
- 25 days annual leave per year + bank holidays
- Company contributory pension plan
- Cashback healthcare scheme
- Life Assurance
- Exclusive discounts on everyday purchases
- Exclusive discounts on car purchases
- Global career development opportunities
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