Insurance Account Handler

4 weeks ago

London Area, United Kingdom Forum Insurance Full time
Senior Commercial Account Handler

Forum Insurance is seeking a highly skilled and experienced Senior Commercial Account Handler to join our growing team. As a key member of our corporate and commercial insurance team, you will be responsible for delivering exceptional service to our clients, handling renewals, and providing expert advice to ensure their insurance needs are fully met.

Key Responsibilities:
  • Assist in achieving client retention targets by providing top-notch service and support.
  • Collaborate with Client Directors and Account Executives to develop renewal strategies and attend client meetings as needed.
  • Conduct market exercises to find the most competitive insurance terms and ensure premiums are collected before cover commences.
  • Acquire and present renewal terms to clients, issuing renewal documentation in line with contract certainty.
  • Handle all queries efficiently, delivering professional advice and support to clients.
  • Maintain accurate records, documentation, and correspondence using Acturis, and ensure all processes follow industry standards.
  • Process mid-term adjustments, notifying insurers and issuing revised documentation as required.
  • Cross-sell products from other divisions, contributing to business growth.
  • Support other areas of the business when necessary.
About You:

We are looking for a candidate with:

  • GCSEs (or equivalent) in Maths and English.
  • Certificate in Insurance or working towards it (desirable).

At least 5 years of experience in commercial insurance, knowledge of key insurance products, and familiarity with Acturis or similar platforms are essential. Strong technical insurance skills, excellent client service and communication skills, and ability to prioritize tasks and meet deadlines are also required.

Why Join Us?

Forum Insurance offers a supportive environment that encourages personal growth and development. We provide:

  • Hybrid working: Flexibility with 2-3 days per week in the London office.
  • Personal development: Opportunities for mentorship, technical coaching, and career progression.
  • Inclusive culture: We celebrate diversity and strive to create an environment where everyone can succeed.
  • Comprehensive benefits: Competitive salary, pension schemes, and other wellbeing initiatives.

We value diversity and inclusion, and we're committed to providing reasonable accommodations to support your needs. If you're excited about this role and believe you have the skills and experience required, we encourage you to apply.

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