Maritime Account Strategist
3 weeks ago
About the Role:
At Windward, we're looking for a seasoned Maritime Account Strategist to join our UK office. As a key member of our team, you'll be responsible for managing client relationships, driving customer satisfaction, and identifying opportunities for growth.
Responsibilities:
- Manage client accounts, ensuring exceptional customer experience and driving retention
- Collaborate with cross-functional teams to deliver tailored solutions and drive revenue growth
- Develop and execute strategic plans to expand customer relationships and increase sales
- Analyze customer needs and provide actionable insights to drive business decisions
- Stay up-to-date with industry trends and competitor activity to inform strategic planning
Requirements:
- 4+ years of experience in a customer-facing role, preferably in a SaaS company
- Proven track record of driving customer satisfaction and retention
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
- Strong analytical and problem-solving skills, with the ability to think critically and strategically
- Ability to work effectively in a fast-paced environment and prioritize tasks to meet deadlines
- Familiarity with customer success platforms and tools, such as Salesforce
What We Offer:
- Competitive salary and bonus structure
- Comprehensive benefits package, including health insurance, retirement plan, and paid time off
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Flexible work arrangements, including remote work options
How to Apply:
If you're a motivated and results-driven professional looking to make a meaningful impact in the maritime industry, please submit your application, including your resume and a cover letter outlining your experience and qualifications.
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