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Customer Service Coordinator

1 month ago

Ballyclare, United Kingdom Brook Street Recruitment Full time
Job Description: We are looking for a highly skilled Customer Service Coordinator to join our team in Ballyclare. As a Customer Service Coordinator, you will be the first point of contact for customers, greeting them in a courteous manner and interpreting their requirements. You will also generate, amend, and update service schedules and send reminders, manage vehicle and customer databases, book PSV appointments, issue workshop job cards, and monitor progress. Additionally, you will process and close out workshop job cards, assist with invoicing, make outbound sales and customer care calls, create maintenance contract quotes, and sell maintenance contracts.

The ideal candidate will possess strong communication skills, both written and verbal, and be proficient in Microsoft Suite. They will also have a good understanding of customer needs and be able to provide solutions that meet those needs. As a Customer Service Coordinator, you will work closely with the Workshop Foreman to ensure efficiency and profitability in job planning.

This is a rewarding role that offers a competitive salary, estimated at £25,000-£30,000 per annum, based on industry standards and location. If you are a motivated and detail-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity.

Responsibilities:
  • Be the first point of contact for customers and interpret their requirements
  • Generate, amend, and update service schedules and send reminders
  • Manage vehicle and customer databases
  • Book PSV appointments
  • Issue workshop job cards and monitor progress
  • Process and close out workshop job cards
  • Assist with invoicing
  • Make outbound sales and customer care calls
  • Create maintenance contract quotes
  • Sell maintenance contracts