Customer Service Coordinator
5 days ago
The ideal candidate will possess strong communication skills, both written and verbal, and be proficient in Microsoft Suite. They will also have a good understanding of customer needs and be able to provide solutions that meet those needs. As a Customer Service Coordinator, you will work closely with the Workshop Foreman to ensure efficiency and profitability in job planning.
This is a rewarding role that offers a competitive salary, estimated at £25,000-£30,000 per annum, based on industry standards and location. If you are a motivated and detail-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity.
Responsibilities:
- Be the first point of contact for customers and interpret their requirements
- Generate, amend, and update service schedules and send reminders
- Manage vehicle and customer databases
- Book PSV appointments
- Issue workshop job cards and monitor progress
- Process and close out workshop job cards
- Assist with invoicing
- Make outbound sales and customer care calls
- Create maintenance contract quotes
- Sell maintenance contracts
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