Senior Director of CX Operations
2 weeks ago
We are seeking a highly skilled Senior Director of CX Operations to lead the development and execution of our customer experience strategy. As a key member of our team, you will be responsible for driving business growth through exceptional customer experiences.
Estimated salary: £100,000 - £110,000 per annum.
This is an exciting opportunity to join Jellyfish Recruitment as the Head of Customer Experience & Outcomes. You will spearhead the strategy and execution to elevate customer experience and drive business success across our insurance portfolio.
About the Role:
- Spearhead the strategy and execution to elevate customer experience and drive business success across the insurance portfolio.
- Develop and implement comprehensive customer outcomes strategies aligned with business objectives and regulatory requirements.
- Utilise data-driven insights to understand customer behaviour, identify pain points, and optimise customer journeys.
- Ensure all customer-facing processes adhere to UK regulatory standards (FCA, PRA etc.).
About You:
- Proven track record in a senior customer outcomes/customer experience role within the financial or insurance services sector.
- Extensive experience in writing and presenting board reports.
- Competent with CRM platforms and customer insight/feedback tools.
- Strong relationship-building and cross-functional collaboration skills.
What We Offer:
- Enhanced holiday, maternity, and paternity leave.
- Access to industry-recognised qualifications.
- Social events throughout the year.
- Comprehensive employee wellbeing program.
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