Subway Team Manager
5 days ago
Job Description:
We are seeking a highly skilled and experienced Subway Team Manager to join our team. As a key member of our leadership team, you will be responsible for the overall success of your store, including sales, profitability, customer service, and operational excellence.
About the Role:
The ideal candidate will have management experience in a fast-paced retail environment, with a proven track record of driving sales growth, improving customer satisfaction, and leading high-performing teams. You will be responsible for recruiting, training, and developing employees, creating and managing staff schedules, checking in deliveries, and preparing required paperwork.
Key Responsibilities Include:
- Leading by example and demonstrating a passion for delivering exceptional customer service
- Recruiting, training, and developing employees to meet the needs of the business
- Creating and managing staff schedules to ensure adequate coverage during peak periods
- Checking in deliveries, order matching, and daily banking to maintain accurate records
- Preparing required paperwork, including employee pay and timesheets, stock control reports, and safety procedures
- Managing cash balances and minimizing wastage to maintain profitability
- Ensuring 100% compliance with Subway and council guidelines
- Performing inventory management and stock control, including weekly stock takes and reports
- Analyzing the Weekly Sales & Inventory Report to improve business performance
- Directing and undertaking housekeeping activities, such as maintaining store cleanliness and presentation
- Implementing in-store marketing material and POP in line with campaigns
- Ensuring safety procedures are followed to prevent injury and providing a safe work environment for employees and customers
- Promoting and encouraging a high level of customer service among employees
- Handling unresolved and/or escalated customer complaints
- Delivering a high standard of service when dealing with products, sales, enquiries, and catering for customer needs
Salary:
The salary for this role is £45,000 - £55,000 per annum, depending on experience.
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