Subway Team Manager

5 days ago


Torquay, Torbay, United Kingdom Subway Full time

Job Description:

We are seeking a highly skilled and experienced Subway Team Manager to join our team. As a key member of our leadership team, you will be responsible for the overall success of your store, including sales, profitability, customer service, and operational excellence.

About the Role:

The ideal candidate will have management experience in a fast-paced retail environment, with a proven track record of driving sales growth, improving customer satisfaction, and leading high-performing teams. You will be responsible for recruiting, training, and developing employees, creating and managing staff schedules, checking in deliveries, and preparing required paperwork.

Key Responsibilities Include:

  • Leading by example and demonstrating a passion for delivering exceptional customer service
  • Recruiting, training, and developing employees to meet the needs of the business
  • Creating and managing staff schedules to ensure adequate coverage during peak periods
  • Checking in deliveries, order matching, and daily banking to maintain accurate records
  • Preparing required paperwork, including employee pay and timesheets, stock control reports, and safety procedures
  • Managing cash balances and minimizing wastage to maintain profitability
  • Ensuring 100% compliance with Subway and council guidelines
  • Performing inventory management and stock control, including weekly stock takes and reports
  • Analyzing the Weekly Sales & Inventory Report to improve business performance
  • Directing and undertaking housekeeping activities, such as maintaining store cleanliness and presentation
  • Implementing in-store marketing material and POP in line with campaigns
  • Ensuring safety procedures are followed to prevent injury and providing a safe work environment for employees and customers
  • Promoting and encouraging a high level of customer service among employees
  • Handling unresolved and/or escalated customer complaints
  • Delivering a high standard of service when dealing with products, sales, enquiries, and catering for customer needs

Salary:

The salary for this role is £45,000 - £55,000 per annum, depending on experience.



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