International Freight Forwarding Apprentice

6 days ago

Glasgow, Glasgow City, United Kingdom DHL Global Forwarding Full time
About the Role

We are seeking a highly motivated and organized individual to join our team as an International Freight Forwarding Apprentice at DHL Global Forwarding. As an Apprentice, you will play a key role in developing your skills and knowledge in the field of international freight forwarding.

Key Responsibilities
  • Develop and maintain relationships with internal and external customers to ensure excellent customer service.
  • Respond promptly and professionally to customer enquiries, addressing any concerns or issues in a timely manner.
  • Ensure compliance with Customs procedures and documentation, adhering to all relevant regulations and guidelines.
  • Maintain accurate and up-to-date records, including 'Job Files', to ensure seamless communication and coordination.
  • Collaborate with Carriers and Handling Agents to resolve exceptions and discrepancies, ensuring timely and efficient resolution.
  • Work closely with DGF departments to plan and coordinate ocean freight, ensuring smooth execution and delivery.
  • Liaise with DGF Transport & Warehouse teams to ensure effective coordination and communication.
  • Liaise with overseas offices to ensure seamless coordination and communication.
  • Maintain mandatory milestones through the Company's Freight Forwarding system, ensuring accurate and up-to-date records.
  • Utilize Company systems to create, manage, and maintain the movement of freight, ensuring efficient and effective logistics.
  • Update Company's customer complaints with all required inputs, ensuring prompt and professional resolution.
  • Ensure all interactions are compliant with DPDHL Code of Conduct and other compliance requirements, such as anti-corruption.
  • Contribute to the 'First Choice' continuous improvement program, identifying areas for improvement and implementing changes.
  • Participate in Monthly Team briefing sessions, staying informed and engaged with the team.
  • Complete all statutory and mandatory training as and when required, ensuring up-to-date knowledge and skills.
Requirements
  • Customer service focus, with excellent communication and interpersonal skills.
  • Good administrative and organizational skills, with attention to detail and ability to prioritize tasks.
  • Results-driven, with a high level of IT skills and ability to use own initiative.
  • Excellent written and spoken English, with a minimum of 5 x Standard grades 1-3 or National 4/5 including English and Maths.
What We Offer

We offer a competitive salary with incremental increases, as well as the opportunity to develop your skills and knowledge in a dynamic and fast-paced environment. The Apprenticeship will be for a c24 month Fixed Term Contract (FTC), with the aim that Apprentices move into a permanent position within the business – subject to a suitable vacancy being available and in line with the selection process for the role.

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