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International Freight Forwarding Apprentice

2 months ago

Glasgow, Glasgow City, United Kingdom DHL Global Forwarding Full time
Job Description

Job Title: International Freight Forwarding Apprentice

Job Summary:

We are seeking a highly motivated and organized individual to join our team as an International Freight Forwarding Apprentice. As an Apprentice, you will have the opportunity to develop your skills and knowledge in the field of international freight forwarding, working closely with our experienced team members to manage and support our customers' logistics.

Key Responsibilities:

  • Develop relationships with customers (internal/external)
  • Ensure all customer enquiries are responded to promptly and professionally
  • Adhere to Customs Compliance procedures and documentation
  • Ensure each 'Job File' is fully and accurately completed
  • Work with Carriers and Handling Agents to resolve exceptions and discrepancies as they arise
  • Work with DGF departments on Ocean freight planning and coordination
  • Liaise with DGF Transport & Warehouse teams on Ocean freight planning and coordination
  • Liaise with overseas offices on Ocean freight planning and coordination
  • Maintain mandatory milestones through the Company's Freight Forwarding system
  • Use Company systems to create, manage and maintain the movement of freight
  • Update Company's customer complaints with all required inputs
  • Ensure that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti corruption.
  • Contribute to the 'First Choice' continuous improvement program
  • Participate in Monthly Team briefing sessions
  • Complete all statutory and mandatory training as and when required

Requirements:

  • Customer service focus
  • Good administrative and organisational skills
  • Results driven with a high attention to detail
  • Effective interpersonal skills
  • Ability to prioritise tasks and use own initiative
  • Excellent written and spoken English
  • High level of IT skills
  • Minimum of 5 x Standard grades 1-3 or National 4/5 including English and Maths