IT Support Specialist
3 days ago
The company is seeking a talented individual to join its innovative food manufacturing team, providing a rewarding working environment.
This business has experienced tremendous success and is proud of its reputation for providing exceptional customer service and superior quality products.
About the Job
The purpose of your role will be to provide 1st line technical support to telephone requests, email requests, and on-site requests from users.
- Provided advanced troubleshooting for hardware and software issues, collaborating with senior IT staff and external partners on escalations and critical incidents.
- Supported on-site installations and break-fix scenarios for networking, servers, and cloud platforms, working closely with senior IT professionals.
- Managed incident resolution and outages in partnership with senior staff, ensuring smooth operations during critical situations.
- Delivered user training and assisted with new system rollouts, coordinating efforts with external IT partners for seamless implementation.
About You
You should have 1-2 years' experience working in IT in a first-line role with the desire to move ahead.
Willingness to be flexible and adaptable in all situations and a thirst for knowledge and learning.
Amazing communication skills, both internally and in a customer service situation.
A driving license and access to own transport are required due to the sites' dual locations.
More Details
The IT Support Engineer job is based in Essex or London and is paying up to £27,000 according to your experience.
The package includes full training and support from a friendly team as well as industry-recognized qualifications.
Travel to other sites is required.
The working hours are 8.30am-5.00pm, Monday to Friday.
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