German Speaking Technical Support Specialist

1 month ago

Clerkenwell, United Kingdom Language Matters Recruitment Consultants Ltd Full time
Job Title: German Speaking Technical Support Specialist

A Central London-based company is seeking a bright and motivated German speaking Technical Support Specialist with an interest in online technology for a commercial role dealing with German and English speaking clients.

As a German speaking Technical Support Specialist, you will provide top-class technical support to a demanding client base including investment bankers, corporate lawyers, and corporate board members.

Key Responsibilities:
  • Provide product support and be the main point of contact for German and English speaking clients
  • Troubleshoot issues to resolution and answer clients' questions in a timely manner
  • Manage client projects independently and provide trainings and demonstrations
  • Be responsible for effectively identifying and anticipating clients' needs
About You:

The ideal candidate will be a tech-savvy individual with strong problem-solving skills and excellent German language skills.

You will be provided with full training and this role is an excellent opportunity for a bright, commercially-minded person with drive and ambition.

To apply for this position, you must have experience in a client or customer contact role within an office environment.

Requirements:
  • Fluency in German and English, both written and spoken
  • Previous experience in a client services, product support, or project management role
  • Excellent communication and listening skills
  • Ability to service clients effectively, including hosting client meetings, presentations, and training sessions in a face-to-face and online environment
  • Strong technical abilities
  • Computer-literate with strong troubleshooting skills
  • An interest in technology is essential
  • A polite, confident, and friendly manner
  • Collaborative team player

Please send your CV in English and in Word format to Marie-Anne at Language Matters Recruitment Consultants Ltd.

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