Account Management Specialist

4 weeks ago


Aylesbury, Buckinghamshire, United Kingdom Brook Street Full time
Job Title: Account Consultancy Executive

Brook Street Recruitment is seeking a skilled Account Consultancy Executive to join our team. As a key member of our commercial team, you will be responsible for managing and maintaining key commercial relationships with major clients.

About the Role:

This is an exciting opportunity to drive financial performance, ensure customer satisfaction, and deliver innovative solutions while meeting key performance indicators (KPIs) and service level agreements (SLAs).

Key Responsibilities:
  1. Conduct regular customer reviews and present management reports using Power BI, covering performance metrics such as service success, landfill diversion, and financial analysis.
  2. Support depot and customer service teams to resolve site-specific issues, including health and safety concerns, container changes, and introducing alternative services as required.
  3. Ensure effective debt management and align with contractual commitments.
  4. Perform any other relevant duties as assigned to support the team and business objectives.
Requirements:
  1. Previous experience in a customer service or account management role.
  2. A solid working knowledge of Microsoft Office, particularly Excel and Power BI.
  3. Strong organizational and time-management skills, with the ability to meet deadlines and targets under pressure.
What We Offer:

At Brook Street, we are committed to fostering a workplace that values diversity and inclusion. We believe that different ideas, perspectives, and backgrounds are essential to creating a dynamic and creative working environment.

We offer a comprehensive training and ongoing development program, a generous holiday entitlement, and access to exclusive high street discounts. Our supportive environment and family-friendly policies help maintain work-life balance.



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