Account Manager

1 week ago

Aylesbury, Buckinghamshire, United Kingdom Biffa Full time
Job Title: Desk Based Accounts Team Manager

At Biffa, we are seeking an experienced and skilled Desk Based Accounts Team Manager to join our team. As a key member of our commercial team, you will be responsible for managing and developing our relationships with major clients, driving business growth, and ensuring the successful implementation of business account plans.

Key Responsibilities:
  • Act as the main point of contact between Biffa and major clients, ensuring the implementation of business account plans, service success, and contract compliance.
  • Foster positive relationships and expand service provisions to retain major clients and achieve the budgeted annual revenue.
  • Conduct comprehensive customer reviews and present detailed reports using Power BI, covering aspects such as service success, landfill diversion, weights, and financials.
  • Support depots and customer services in addressing site-related issues, including Health and Safety concerns, container changes, and the introduction of alternative services.
  • Maintain customer debt positions in line with contractual commitments, manage invoicing queries within set SLAs, and resolve issues causing invoice delays or credit production.
  • Engage proficiently at all levels to negotiate, influence, and communicate effectively both internally and externally, ensuring long-term benefits for all parties.
  • Ensure adherence to all relevant regulations and standards within the business and industry, staying informed about regulatory changes and implementing necessary adjustments.
Requirements:
  • Customer Service Experience
  • Leadership and people skills with an excellent coaching ability.
  • Track record of delivering targets and working towards KPIs.
  • Proficient in Microsoft Office packages (Word, Excel, Outlook, Teams).
  • Strong commercial awareness and the ability to translate that to a team whilst making the complex simple.
  • Knowledge of people management processes.
Benefits:
  • Competitive salary £30,000-£32,00 basic with competitive bonus
  • Ongoing career development, training and coaching
  • Generous pension scheme
  • Retail and leisure discounts
  • Holiday and travel discounts
  • Bike to work scheme
  • Dedicated to diversity

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