Hotel Operations Manager

4 weeks ago


Stanley, United Kingdom Mercure Liverpool Atlantic Tower Hotel Full time
Be Part of Our Team at Mercure Liverpool Atlantic Tower Hotel
Duty Manager Role Overview

We are seeking a skilled Duty Manager to join our team at Mercure Liverpool Atlantic Tower Hotel. As a key member of our hotel team, you will be responsible for ensuring exceptional guest experiences, managing daily hotel operations, and providing outstanding customer service.


Main Responsibilities

  • Greeting and Assisting Guests: Greet guests in a friendly and welcoming manner, provide information about the hotel and its facilities, and assist with any queries or requests.
  • Managing Hotel Operations: Oversee the smooth operation of the hotel, including managing the front desk, handling guest complaints, and ensuring that all hotel facilities are running efficiently.
  • Coordinating Services: Coordinate services and special facilities for long-stay guests, including meals, amenities, and other requests.
  • Monitoring Guest Satisfaction: Monitor guest satisfaction reports and implement actions to improve results, ensuring that guests have a positive experience at the hotel.
  • Handling Management Issues: Handle management issues or emergencies that arise, including conducting health and safety procedures, such as fire walks and food safety investigations.

Requirements

  • Excellent Communication Skills: Possess excellent communication skills, with the ability to interact with guests and colleagues in a professional and friendly manner.
  • Strong Problem-Solving Skills: Demonstrate strong problem-solving skills, with the ability to resolve guest complaints and manage hotel operations efficiently.
  • Ability to Work Under Pressure: Be able to work well under pressure, managing multiple tasks and responsibilities in a fast-paced environment.
  • Knowledge of Hotel Operations: Have a thorough knowledge of hotel operations, including front desk procedures, guest services, and hotel facilities.

What We Offer

As a Duty Manager at Mercure Liverpool Atlantic Tower Hotel, you will have the opportunity to work in a dynamic and supportive team environment, with opportunities for professional development and growth. We offer a competitive salary and benefits package, as well as the chance to work with a leading hotel brand.


Join Our Team

We are looking for a skilled and experienced Duty Manager to join our team. If you have a passion for delivering exceptional guest experiences and are looking for a challenging and rewarding role, we would love to hear from you.


Language: en



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