Hotel Operations Manager
1 month ago
Key Responsibilities:
- Manage the first impressions of our guests by greeting, conversing, and assisting with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby
- Engage Guests in conversation and provide general assistance
- Manage, record, and resolve promptly all guest complaints
- Meet and greet VIP guests and major corporate clients upon arrival
- Coordinate the services and special facilities provided to long-stay guests
- Understand all credit procedures and ensure they are applied
- Stay current with all hotel products, services, policies, and emergency procedures
- Monitor guest satisfaction reports and implement actions to improve results
- Handle, record and follow through with management issues or emergencies that arise
- Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.
About the Role:
We are seeking a highly skilled and experienced Duty Manager to join our team at Mercure Liverpool Atlantic Tower Hotel. As a Duty Manager, you will be responsible for ensuring that our guests receive exceptional levels of service and that their stay with us is memorable and enjoyable.
What We Offer:
- A competitive salary and benefits package
- The opportunity to work with a leading hotel brand
- A fast-paced and dynamic work environment
- The chance to develop your skills and career with a supportive and experienced team
Requirements:
- Previous experience in a similar role
- Excellent communication and interpersonal skills
- Ability to work well under pressure and as part of a team
- Knowledge of hotel operations and procedures
- Ability to stay current with all hotel products, services, policies, and emergency procedures
How to Apply:
If you are a motivated and experienced individual who is passionate about delivering exceptional levels of service, please submit your application, including your CV and a covering letter, to us today.
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