Business Development Manager for Advanced Technology Solutions

1 month ago


Hemel Hempstead, Hertfordshire, United Kingdom Thermo Fisher Scientific Full time

About the Role

Thermo Fisher Scientific is seeking a highly skilled Business Development Manager to join our Global Solutions Team within the Materials and Structural Analysis Division. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving business growth through tailored solutions.

Key Responsibilities

  • Develop and execute customized onboarding plans for each customer, taking into account their unique needs and experience levels.
  • Collaborate closely with Sales, Applications, and R&D teams to ensure seamless delivery of Value-Add Services.
  • Act as an internal advocate, identifying and removing barriers to customer success, and implementing solutions to drive business outcomes.
  • Build strong relationships with customers through excellent service, leveraging intake meetings to set expectations, define success criteria, and understand individual needs.
  • Work collaboratively with Service and Applications teams to ensure smooth installations and training processes.
  • Monitor and track customer progress throughout the customer journey, from point of sale to beyond.
  • Identify opportunities to improve customer experience by adjusting processes, infrastructure, or product offerings.

Requirements

  • Proven experience interacting with customers, service engineers, product marketing managers, and R&D in advanced technology roles.
  • Strong project management skills, with ability to work independently and lead customer relationships.

About Thermo Fisher Scientific

We are a leading provider of innovative solutions for various industries, including life sciences, diagnostics, and analytical instruments. Our mission is to help our customers make the world healthier, cleaner, and safer.

What We Offer

  • An estimated annual salary range of $80,000 - $110,000 based on location and experience.
  • A dynamic and supportive work environment with opportunities for professional growth and development.
  • A comprehensive benefits package, including medical, dental, and vision insurance, retirement plan, and paid time off.

Location

This role is based in the United States, with up to 30% travel required.



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