Technology Operations Specialist

5 days ago


Hemel Hempstead, Hertfordshire, United Kingdom Connexa Technology Limited Full time
Senior Support Analyst
About the Job
This is an exciting opportunity to join our team as a Senior Support Analyst. As a member of our technical team, you will be responsible for leading the management and support of our technical systems. You will work closely with a team to deliver exceptional support and ensure seamless operations.

Job Summary: The Senior Support Analyst will serve as a subject matter expert for EPOS, POS systems, kiosks, digital signage, and other retail and hospitality technologies. You will lead the troubleshooting and resolution of complex hardware, software, and network issues. Additionally, you will mentor and guide junior team members, fostering knowledge sharing and skill development. Manage escalations and work closely with vendors and partners to resolve high-priority issues.

Requirements: To succeed in this role, you must have extensive experience in a support role, with a strong background in retail or hospitality IT environments. A deep understanding of technology is necessary for this position. Required skills include excellent communication and problem-solving skills, with the ability to analyze complex issues and develop effective solutions.

Benefits of this Role: The salary for this position is £45,000 per annum. You will also receive a range of benefits, including opportunities for career development and training.

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