Front Office Manager Assistant

4 weeks ago


Richmond, Greater London, United Kingdom Richmond Harbour Hotel Full time

Richmond Harbour Hotel is a stylish retreat featuring elegantly designed bedrooms, perfect for a luxurious getaway. The hotel boasts a state-of-the-art spa with treatment rooms, offering a variety of therapies. Guests can unwind in the relaxing pool, sauna, steam room, and jacuzzi, making it an ideal spot for relaxation and rejuvenation.


About the Role

The Assistant Reception Manager assists in managing all aspects of the Front Office, inspiring the team to provide outstanding service and exceed guests' expectations.

  • Assists the Reception Manager in all aspects of their duties.
  • Leads by example and fosters team dynamics to ensure the team remains focused on meeting guests' needs and brand standards.
  • Provides input for Front Office departmental meetings and deputizes in the Front of House Manager's absence.
  • Assists with management of rotas, timesheets, and holiday entitlements, considering occupancy and large group movements.
  • Encourages the team to develop and maintain strong relationships with other departments to ensure a seamless guest experience.
  • Coaches, trains, and supports the team to provide consistently high standards while continually looking to improve.

About You

  • Strong leadership and motivational abilities.
  • Exceptional attention to detail and drive to maintain high standards.
  • Clear communicator with the ability to interact across all levels.
  • Excellent organisational skills.
  • Proven experience in managing, coaching, challenging, and developing teams.
  • Approachable and positive manner with a 'can do' attitude.
  • Ability to use initiative in challenging situations and under pressure.
  • Proactive approach to problem-solving.
  • A smart and professional appearance.
  • Good working knowledge of Opera PMS and Microsoft Office.
  • Excellent standard of English, both written and spoken.

What's in it for You

Competitive salary

Holiday – 28 days holiday

Additional Benefits

  • Free meals on duty.
  • Complimentary on-site parking while on duty.
  • Discounted employee friends and family rates at Harbour Hotels.
  • Food and beverage discounts.
  • Wage stream.
  • Employee recognition.


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