Infrastructure Systems Analyst

4 days ago


London, Greater London, United Kingdom Octavia Full time
About Us

We are Octavia, a leading provider of technology services to businesses across the UK. Our team of experts provides innovative solutions to help organizations achieve their goals.


Job Summary

We are seeking a highly skilled Senior Infrastructure Analyst to join our team at Octavia. This is an excellent opportunity for someone who is passionate about delivering efficient and cost-effective technology services.


Main Responsibilities
  • Provide expert-level support for complex technical issues, including network infrastructure, servers, and software applications.
  • Collaborate with our Architecture function and Application analysts to resolve technical issues and improve system performance.
  • Maintain and conduct minor changes to Puzzel, Teams telecommunications system, mixed network switches, and firewalls.
  • Conduct routine initiative-taking tasks and monitor systems to reduce system downtime.
  • React to system alerts and troubleshoot, act, or escalate as appropriate.
  • Ensure the robustness and reliability of all DT equipment and systems across all sites.
  • Ensure that all DT equipment and software are appropriately asset tagged and asset managed in accordance with policy.

Requirements

To be successful in this role, you will need:

  • A minimum of one year's experience in providing first and second-line support to a diverse range of users across a large portfolio of applications/services.
  • Knowledge of PC deployment and management tools in an enterprise environment (e.g., domain user account management, Active Directory, GPOs, networked printing, software packaging).
  • Hands-on technical knowledge of at least two of: VMware vSphere 6/Azure/Azure AD Connect, Intune, EMS/Windows Server (2016/2019/2012)/Exchange Server (2019/2022)/SQL Server (2019/2022)/Azure Virtual Desktop.

Salary and Benefits

The salary for this role is £40,100 per annum with up to 10% pension contributions. We offer a comprehensive benefits package, including health insurance, life insurance, and access to our employee assistance program.


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