Infrastructure Systems Analyst
4 days ago
We are Octavia, a leading provider of technology services to businesses across the UK. Our team of experts provides innovative solutions to help organizations achieve their goals.
Job Summary
We are seeking a highly skilled Senior Infrastructure Analyst to join our team at Octavia. This is an excellent opportunity for someone who is passionate about delivering efficient and cost-effective technology services.
Main Responsibilities
- Provide expert-level support for complex technical issues, including network infrastructure, servers, and software applications.
- Collaborate with our Architecture function and Application analysts to resolve technical issues and improve system performance.
- Maintain and conduct minor changes to Puzzel, Teams telecommunications system, mixed network switches, and firewalls.
- Conduct routine initiative-taking tasks and monitor systems to reduce system downtime.
- React to system alerts and troubleshoot, act, or escalate as appropriate.
- Ensure the robustness and reliability of all DT equipment and systems across all sites.
- Ensure that all DT equipment and software are appropriately asset tagged and asset managed in accordance with policy.
Requirements
To be successful in this role, you will need:
- A minimum of one year's experience in providing first and second-line support to a diverse range of users across a large portfolio of applications/services.
- Knowledge of PC deployment and management tools in an enterprise environment (e.g., domain user account management, Active Directory, GPOs, networked printing, software packaging).
- Hands-on technical knowledge of at least two of: VMware vSphere 6/Azure/Azure AD Connect, Intune, EMS/Windows Server (2016/2019/2012)/Exchange Server (2019/2022)/SQL Server (2019/2022)/Azure Virtual Desktop.
Salary and Benefits
The salary for this role is £40,100 per annum with up to 10% pension contributions. We offer a comprehensive benefits package, including health insurance, life insurance, and access to our employee assistance program.
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