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Senior Business Operations Specialist

1 month ago

Leeds, Leeds, United Kingdom ICS Full time
About the Role

We are seeking an experienced Senior Business Operations Specialist to join our team at ICS. This is a fixed-term contract for 6 months with a competitive salary.

The role will involve working closely with stakeholders to design, document, and implement a system that streamlines business operations, improves workflow efficiency, and supports scalable growth.

Key Responsibilities
  • Requirements Gathering:
    • Collaborate with teams to identify and document core business needs for translations Business Management Systems (BMS).
    • Facilitate workshops and interviews with key stakeholders to understand translation workflows, project management, financial tracking, and reporting requirements.
    • Translate business needs into functional and technical specifications.
  • Process Mapping:
    • Conduct comprehensive analysis of current business workflows, tools, and technologies used in the agency.
    • Identify inefficiencies, bottlenecks, and opportunities for automation within a tool for project management, finance, vendor management, and client delivery.
    • Create detailed process maps to visualize BMS's functionality and integration points with other systems.
  • Technical Evaluation and Recommendations:
    • Collaborate with IT teams to assess current technology stack and make recommendations for tools, platforms, or integrations that best support BMS.
    • Design integration workflows for external tools such as CAT tools, invoicing systems, and CRMs to enhance overall business efficiency.
    • Work with developers to ensure proposed BMS architecture meets scalability, security, and performance standards.
About You
  • Proven experience as a Business Analyst in software development, preferably with experience developing BMS for a translation agency or similar service-based industry.
  • Proficiency in process mapping, business process re-engineering, and system design.
  • Experience with system integrations, APIs, and data migration strategies.
  • Excellent communication skills for stakeholder management, requirement documentation, and system training.
  • Strong project management skills, with ability to coordinate between departments and external teams.
  • Knowledge of GDPR and other data privacy regulations.
What We Offer
  • Competitive salary: £50,000 - £65,000 per annum
  • Pro-rata'd annual leave
  • Birthday off work
  • Hybrid, flexible working
  • Life assurance and private healthcare
  • Regular team socials
  • Free weekly breakfasts catered to all