Senior IT Operations Specialist

5 days ago


Leeds, Leeds, United Kingdom Interface Recruitment UK Full time
Job Requirements:

We are looking for an experienced Senior IT Operations Specialist to join our team at Interface Recruitment UK. As a key member of our organisation, you will be responsible for ensuring the smooth operation of IT systems across the business.

In this role, you will work closely with the Business to develop and implement effective IT strategies and policies. This will involve supervising IT support staff, coordinating with functional teams, and overseeing the day-to-day running of ALL IT systems across the business.

Your key responsibilities will include:
  1. Developing and implementing IT strategies and policies to ensure the smooth operation of IT systems.
  2. Supervising IT support staff to ensure they are equipped to provide high-quality IT services.
  3. Coordinating with functional teams to ensure effective communication and collaboration.
  4. Call logging & management, including regular liaison with IT hardware maintenance provider and other 3rd party IT suppliers/contractors.
  5. Developing, managing, and delivering Service Level Agreements (SLAs).
  6. Responsible for the IT helpdesk environment, its performance, efficiency, and high service standards.
  7. Development of Technical standards, including adherence to Change Management processes.
  8. Maintaining daily backups.
  9. Managing the asset database and software register.
  10. Out-of-hours monitoring and support.
  11. Maintaining a quality IT service by establishing and enforcing organisational standards.
  12. Introducing and developing innovative ways of working / troubleshooting to identify issues and reduce downtime.


As an ideal candidate, you will have a proven track record as an IT manager or relevant experience. You will also possess excellent knowledge of technical management, information analysis, and computer hardware/software systems. Additionally, you should have expertise in data centre management and data governance, hands-on experience with computer networks, network administration, and network installation, and ability to manage personnel.

The estimated salary for this role is £55,000 - £65,000 per annum, depending on experience.

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