Customer Care Team Lead

1 month ago


London, Greater London, United Kingdom Pinnacle Recruitment Ltd Full time

Customer Care/Service Manager – Residential – Central London

Our client, a leading private developer in Central London, is a financially stable company specializing in high-end residential developments within the city.

With a strong reputation in the industry and a talented team, they have the support to grow and expand their team further with the backing of their clients and shareholders.

The company currently has several high-profile projects in London and has more in the pipeline.

They are looking to expand their Customer Care Team with the addition of an experienced Customer Care Manager/Senior Coordinator with expertise in high-end new home residential developments in London.

The role will be site-based, managing a small team, and will be the primary point of contact for client care.

You will have a small team reporting to you and will ensure that a high quality of customer service is maintained consistently.

Key responsibilities include:

  • Providing exceptional first-class customer service
  • Managing the customer care team
  • Ensuring a high quality of customer service is maintained consistently

Requirements:

  • Experience as a Customer Care Manager/Coordinator within the high-end residential industry
  • Able to provide exceptional first-class customer service
  • Experience managing the customer care team


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