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Senior Customer Service Officer B2B Sales Order Coordinator

2 months ago

Chesham, Buckinghamshire, United Kingdom Insite Finance Full time £28,000

Senior Customer Service Officer B2B Sales Order Coordinator

This is a fantastic opportunity to join Insite Finance as a Senior Customer Service Officer B2B Sales Order Coordinator. We are seeking a highly skilled and experienced professional to coordinate all new orders and manage the process from order processing to stock and delivery.

Key Responsibilities:

  • Process incoming orders from corporate B2B customers
  • Confirm prices, stock availability, and deliveries
  • Raise quotations when requested
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customers and the external sales team through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/customer service team KPIs and targets
  • Handle customer complaints, providing appropriate solutions and alternatives
  • Keep records of customer interactions
  • Liaise with the 3PL warehouses ensuring all correct information is sent in order for orders to be fulfilled correctly and on time

Requirements and Skills:

  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Used to working in a busy office environment (2 to 3 years experience)
  • Highly computer literate and able to adapt to new systems quickly
  • Good working knowledge of Microsoft Office
  • A strong team player
  • Flexible and keen to learn

What We Offer:

  • Base salary £28,000 per annum
  • Company pension
  • Great bonus of up to 20% per year
  • 25 days holiday per year + statutory holidays
  • Car parking provided
  • Office based Mon-Fri 9am-5pm