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Service Desk Team Lead
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Telford, Telford and Wrekin, United Kingdom Nasstar (Uk) Ltd Full timeAbout NasstarWe are a leading MSP in the UK, and we are looking for a skilled Service Desk Team Leader to join our team.Job SummaryWe are seeking a highly motivated and experienced Service Desk Team Leader to lead our team of IT support specialists. The successful candidate will be responsible for managing the day-to-day operations of the service desk,...
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Service Desk Team Lead
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Telford, Telford and Wrekin, United Kingdom Nasstar (Uk) Ltd Full timeAbout NasstarWe are a leading MSP in the UK, and we are looking for a skilled Service Desk Team Leader to join our team.Job SummaryWe are seeking a highly motivated and experienced Service Desk Team Leader to lead our team of IT support specialists. The successful candidate will be responsible for managing the day-to-day operations of the service desk,...
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Service Desk Team Lead
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Telford, Telford and Wrekin, United Kingdom Nasstar (Uk) Ltd Full timeAbout NasstarWe are a specialist MSP, and we are looking for a Service Desk Team Leader to join our team.Job SummaryWe are seeking a highly skilled and experienced Service Desk Team Leader to lead our IT support team. The successful candidate will be responsible for managing the day-to-day operations of the service desk, ensuring that all customer queries...
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Service Desk Team Lead
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Telford, Telford and Wrekin, United Kingdom Nasstar (Uk) Ltd Full timeWe are seeking a highly skilled Service Desk Team Lead to join our team at Nasstar (UK) Ltd.About the Role:The successful candidate will be responsible for leading our Service Desk team, ensuring excellent customer service and technical support to our clients.Key Responsibilities:Lead and manage the Service Desk team to deliver high-quality technical...
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Service Desk Team Lead
2 months ago
Telford, Telford and Wrekin, United Kingdom Nasstar (Uk) Ltd Full timeWe are seeking a highly skilled Service Desk Team Lead to join our team at Nasstar (UK) Ltd.About the Role:The successful candidate will be responsible for leading our Service Desk team, ensuring excellent customer service and technical support to our clients.Key Responsibilities:Lead and manage the Service Desk team to deliver high-quality technical...
Customer Service Team Lead
2 months ago
Duration: 12 Months
Location: Hybrid
Job Description:
As a key member of our eTeam, you will be responsible for providing exceptional customer service and support to our clients. Your primary focus will be on:
- Providing Quotations: You will work closely with our sales team to provide accurate and timely quotations to customers via our sales system.
- Processing Customer Requests: You will ensure that customer requests are processed efficiently and effectively, and that work is managed in a timely manner to meet our contractual commitments.
- Partnering with Logistics: You will work closely with our logistics team to physically verify the progress of units and ensure that they are meeting our quality standards.
- Monitoring Turnaround Times: You will be responsible for monitoring turnaround times to ensure that we meet our customer contractual commitments.
- Handling Requests: You will handle requests from customers to verify the status of their orders or other processing steps.
- Updating Internal System Notes: You will update internal system notes for individual jobs to ensure that all relevant information is accurately recorded.
- Following Quality Procedures: You will follow quality procedures to log certificates onto our internal system for auditing purposes.
- Supporting On-Site Duties: You will provide support to our on-site team on a day-to-day basis, ensuring that all tasks are completed efficiently and effectively.
- Ensuring Supply Chain Optimization: You will work closely with our supply chain team to ensure that high-quality materials, equipment, and services are provided in accordance with our supply chain optimization goals and management objectives.
About the Role:
This is a fantastic opportunity to join our eTeam as a Customer Service Coordinator. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients. If you have a passion for delivering high-quality service and are looking for a challenging and rewarding role, we would love to hear from you.
