Lead Customer Experience Manager

4 days ago

Bristol, Bristol, United Kingdom Lloyds Banking Group Full time

About This Opportunity

We're seeking a Lead Customer Journey Manager to join our Bristol-based team, driving the transformation of our commercial card products and delivering exceptional customer experiences.

As a key member of our team, you'll lead the development of customer journeys, working closely with the Product Owner and broader product team to understand, measure, and orchestrate change. Your expertise in customer journey design and mapping will be instrumental in driving business growth and customer satisfaction.

Your Key Responsibilities

  • Develop and lead a team of Customer Journey Managers, driving performance and growth through effective coaching and mentoring.
  • Collaborate with the Product Owner and key partners to maintain a healthy backlog of valuable change for customer journeys.
  • Design and document detailed customer journeys and process maps, ensuring seamless integration across functions.
  • Extract and analyze key data sources to inform decisions and drive business outcomes.
  • Represent the customer during story creation and support the team in defining and detailing desired customer outcomes.

What We're Looking For

  • Strong leadership and team management skills, with experience in driving performance and growth.
  • Excellent communication and partner management skills, with the ability to build long-lasting relationships.
  • Demonstrable expertise in customer journey design and mapping, with a focus on driving business growth and customer satisfaction.
  • Proficient in extracting and analyzing key data sources, with a focus on informing decisions and driving business outcomes.

About Working for Us

We're committed to creating a values-led culture and building a workforce that reflects the diversity of our customers and communities. We're focused on ensuring that everyone feels included and valued, and we're proud to be a disability confident employer.

Our Benefits

  • A generous pension contribution of up to 15%
  • An annual performance-related bonus
  • Share schemes, including free shares
  • Benefits that adapt to your lifestyle, such as discounted shopping
  • 30 days' holiday, with bank holidays on top
  • A range of wellbeing initiatives and generous parental leave policies

Get in Touch

If you're excited about the opportunity to join our team and drive customer experience innovation, we'd love to hear from you.

  • Lead Customer Experience Manager

    1 week ago

    Bristol, Bristol, United Kingdom Lloyds Banking Group Full time

    About This OpportunityWe're seeking a talented Lead Customer Journey Manager to join our Bristol-based team, driving the transformation of our commercial card products and delivering exceptional customer experiences.As a key member of our team, you'll play a lead role in product development, working closely with the Product Owner and broader product team to...

  • Lead Customer Experience Manager

    2 weeks ago

    Bristol, Bristol, United Kingdom Lloyds Banking Group Full time

    About This OpportunityWe're seeking a talented Lead Customer Journey Manager to join our Bristol-based team, driving the transformation of our commercial card products and delivering exceptional customer experiences.As a key member of our team, you'll play a lead role in product development, working closely with the Product Owner and broader product team to...

  • Lead Customer Experience Manager

    6 days ago

    Bristol, Bristol, United Kingdom Lloyds Banking Group Full time

    About This OpportunityWe're seeking a Lead Customer Journey Manager to join our Bristol-based team, driving the transformation of our commercial card products and delivering exceptional customer experiences.As a key member of our team, you'll lead a team of Customer Journey Managers, developing and implementing customer-centric strategies to enhance our...

  • Lead Customer Experience Manager

    6 days ago

    Bristol, Bristol, United Kingdom Lloyds Banking Group Full time

    About This OpportunityWe're seeking a Lead Customer Journey Manager to join our Bristol-based team, driving the transformation of our commercial card products and delivering exceptional customer experiences.As a key member of our team, you'll lead a team of Customer Journey Managers, developing and implementing customer-centric strategies to enhance our...

  • Lead Customer Experience Manager

    1 week ago

    Bristol, Bristol, United Kingdom Lloyds Banking Group Full time

    About This OpportunityWe're seeking a talented Lead Customer Journey Manager to join our Bristol-based team, driving the transformation of our commercial card products and delivering exceptional customer experiences.Key ResponsibilitiesDevelop and lead a team of Customer Journey Managers, focusing on product development and customer experience.Mentor and...

  • Lead Customer Experience Manager

    1 week ago

    Bristol, Bristol, United Kingdom Lloyds Banking Group Full time

    About This OpportunityWe're seeking a talented Lead Customer Journey Manager to join our Bristol-based team, driving the transformation of our commercial card products and delivering exceptional customer experiences.Key ResponsibilitiesDevelop and lead a team of Customer Journey Managers, focusing on product development and customer experience.Mentor and...

  • Lead Customer Experience Manager

    3 weeks ago

    Bristol, Bristol, United Kingdom Lloyds Banking Group Full time

    About This OpportunityWe are seeking a highly skilled and experienced professional to lead our customer journey development efforts. As a key member of our team, you will be responsible for driving the transformation of our commercial card products, delivering exceptional customer experiences and driving business growth.Your Key ResponsibilitiesDevelop and...

  • Lead Customer Experience Manager

    3 weeks ago

    Bristol, Bristol, United Kingdom Lloyds Banking Group Full time

    About This OpportunityWe are seeking a highly skilled and experienced professional to lead our customer journey development efforts. As a key member of our team, you will be responsible for driving the transformation of our commercial card products, delivering exceptional customer experiences and driving business growth.Your Key ResponsibilitiesDevelop and...

  • Lead Customer Experience Manager

    2 weeks ago

    Bristol, Bristol, United Kingdom Lloyds Banking Group Full time

    About This OpportunityWe're seeking a Lead Customer Journey Manager to drive the transformation of our commercial card products, delivering exceptional experiences for clients and colleagues. This role requires a multifaceted individual with strong leadership and communication skills to lead a team of Customer Journey Managers.Your Key...

  • Lead Customer Experience Manager

    2 weeks ago

    Bristol, Bristol, United Kingdom Lloyds Banking Group Full time

    About This OpportunityWe're seeking a Lead Customer Journey Manager to drive the transformation of our commercial card products, delivering exceptional experiences for clients and colleagues. This role requires a multifaceted individual with strong leadership and communication skills to lead a team of Customer Journey Managers.Your Key...

  • Lead Customer Experience Manager

    2 weeks ago

    Bristol, Bristol, United Kingdom Lloyds Banking Group Full time

    About This OpportunityWe're seeking a Lead Customer Journey Manager to drive the transformation of our commercial card products, delivering exceptional experiences for clients and colleagues. This role requires a strong leader to develop a team of Customer Journey Managers, driving performance and growth through effective coaching and mentoring.Your Key...

  • Lead Customer Experience Manager

    2 weeks ago

    Bristol, Bristol, United Kingdom Lloyds Banking Group Full time

    About This OpportunityWe're seeking a Lead Customer Journey Manager to drive the transformation of our commercial card products, delivering exceptional experiences for clients and colleagues. This role requires a strong leader to develop a team of Customer Journey Managers, driving performance and growth through effective coaching and mentoring.Your Key...

  • Lead Customer Experience Manager

    2 weeks ago

    Bristol, Bristol, United Kingdom Lloyds Banking Group Full time

    About This OpportunityWe're seeking a talented Lead Customer Journey Manager to join our Bristol-based team, driving the transformation of our commercial card products and delivering exceptional customer experiences.Key ResponsibilitiesLead a team of Customer Journey Managers, driving performance and growth through effective coaching and mentoring.Develop...

  • Lead Customer Experience Manager

    2 weeks ago

    Bristol, Bristol, United Kingdom Lloyds Banking Group Full time

    About This OpportunityWe're seeking a talented Lead Customer Journey Manager to join our Bristol-based team, driving the transformation of our commercial card products and delivering exceptional customer experiences.Key ResponsibilitiesLead a team of Customer Journey Managers, driving performance and growth through effective coaching and mentoring.Develop...

  • Lead Customer Experience Manager

    2 weeks ago

    Bristol, Bristol, United Kingdom Lloyds Banking Group Full time

    About This OpportunityWe're seeking a Lead Customer Journey Manager to drive the transformation of our commercial card products, delivering exceptional experiences for clients and colleagues. This role requires a strong leader to develop a team of Customer Journey Managers, driving performance and growth through effective coaching and mentoring.Your Key...

  • Lead Customer Experience Manager

    2 weeks ago

    Bristol, Bristol, United Kingdom Lloyds Banking Group Full time

    About This OpportunityWe're seeking a Lead Customer Journey Manager to drive the transformation of our commercial card products, delivering exceptional experiences for clients and colleagues. This role requires a strong leader to develop a team of Customer Journey Managers, driving performance and growth through effective coaching and mentoring.Your Key...

  • Lead Customer Experience Manager

    1 week ago

    Bristol, Bristol, United Kingdom Lloyds Banking Group Full time

    About This OpportunityWe're seeking a Lead Customer Journey Manager to drive the transformation of our commercial card products, delivering exceptional experiences for clients and colleagues. This role requires a strong leader who can develop and mentor a team of Customer Journey Managers, driving performance and growth through effective coaching.Your Key...

  • Lead Customer Experience Manager

    1 week ago

    Bristol, Bristol, United Kingdom Lloyds Banking Group Full time

    About This OpportunityWe're seeking a Lead Customer Journey Manager to drive the transformation of our commercial card products, delivering exceptional experiences for clients and colleagues. This role requires a strong leader who can develop and mentor a team of Customer Journey Managers, driving performance and growth through effective coaching.Your Key...

  • Customer Experience Lead

    4 weeks ago

    Bristol, Bristol, United Kingdom Cobra Coffee - Starbucks Franchisee Full time

    Job SummaryWe are seeking a highly skilled and experienced Shift Supervisor to join our team at Cobra Coffee - Starbucks Franchisee. As a Shift Supervisor, you will be responsible for leading great shifts, supporting partners, and inspiring best moments and the Starbucks Experience for our partners and customers.Key ResponsibilitiesCollaborate with the Store...

  • Customer Experience Lead

    3 weeks ago

    Bristol, Bristol, United Kingdom Cobra Coffee - Starbucks Franchisee Full time

    Job SummaryWe are seeking a highly skilled and experienced Shift Supervisor to join our team at Cobra Coffee - Starbucks Franchisee. As a Shift Supervisor, you will be responsible for leading great shifts, supporting partners, and inspiring best moments and the Starbucks Experience for our partners and customers.Key ResponsibilitiesCollaborate with the Store...